Unit 1p3

Topics: Organizational structure, Customer, Customer service Pages: 10 (2857 words) Published: March 8, 2013
Describe how two businesses are organised
Every organisation has a different structure which must be clear. It helps the organisation to draw up job descriptions and help how each job fits into the overall structure and also shows as what they are responsible for. Organisation structures are normally shown as pyramids. All organisations have different type of structures to operate productively. * One can be The Manchester College – Business Division * One can be Tesco

I will explore the organisational structure of The Manchester College and Tesco, and look at how the chain of command and span of control works within the organisation. Moreover, I will look at how communication is passed down effectively.

Manchester College:
The Manchester College provides education to 16-19 year olds. It also provides higher education to adults. The college has many campuses all around Manchester. The college mainly works because of the good service it provides for the students. The Manchester College is in the public sector which means it is owned by the government. Above is The Manchester College organisation structure. Information is passed within the members of staffs and management to carry out aims and objective of the College. In the structure the principal is in control of the college. Chain of command- if a teacher has any problems or suggestions they will pass it on to the manager of their department which then be passed on to the person above Tesco:

Tesco is a global grocery and general merchandise retailer headquartered in Cheshunt, United Kingdom. It is the third-largest retailer in the world measured by revenues and the second-largest measured by profit. It has stores in 14 countries across Asia, Europe and North America and is the grocery market leader in the UK. The company was founded in 1919 by Sir Jack Cohen as a group of market stalls. The Tesco name first appeared in 1924, after Cohen purchased a shipment of tea from T. E. Stockwell and combined those initials with the first two letters of his surname, and the first Tesco store opened in 1929 in Burnt Oak, Middlesex. The business expanded rapidly, and by 1939 there were over 100 Tesco stores across the country. Tesco is a public limited company that shares can be brought on stock market

Organisation structure
Organisational structure determines the manner and extent to which roles, power, and responsibilities are delegated, controlled, and coordinated, and how information flows between levels of management. All businesses need to organise their activities. Running a business involves planning, decision making, co-ordination and communication. Other organisations will have different structures. For example most organisations will have a marketing department responsible for market research and marketing planning. A customer services department will look after customer requirements. A human resources department will be responsible for recruitment and selection of new employees, employee motivation and a range of other people focused activities. In addition there will be a number of cross-functional areas such as administration and Information Technology departments that service the functional areas of the company. These departments will provide back up support and training. Hierarchical:

In a hierarchical organisation employees are ranked at various levels within the organisation, each level is one above the other. Large organisations have more levels from the managing director at the top to the supervisors; staff at the bottom and every employee has an official job title and are allocated to a specific area. There is a clear chain of command and orders are passed down through each department in the organisation. The Manchester College is a hierarchical structure because it has a lot of layers and also a lot of people reporting into more than one person before that information get to the boss/principle. In a hierarchical structure...
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