Understanding Good Practice in Workplace Coaching

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What is coaching – “The coach works with the clients to achieve a speedy, increased and sustainable effectiveness in their lives and careers through focused learning. The coach’s sole aim is to work with the client to achieve all of the client’s potential-as defined by the client” The Coaching Manual Starr, J 2008.

There are fundamental personal qualities, coaching competencies and skills that are needed to become a good coach.

These include but are not limited to

Be an active listener this is when the coach is focused on what you are saying, recording facts and paying attention

Capable of building rapport this can be done with being a good observer of body language and non verbal clues and by sameness of voice, language, beliefs and values. Rapport is important in the coaching relationship builds up trust between the coach and client which is important for the client to feel comfortable within the coaching relationship.

Be open and genuine this is showing how you are feeling and not hiding behind a mask this encourages the client to feel safe to admit their own feelings and the impact that this may have on the coaching relationship.

Be able to empathise this is the listeners desire and effort to try and understand the situation from the clients point of view. This then encourages the client to explore their problems and self more deeply

Questioning Techniques to enable client to stop and think - this includes the skills of the catalytic toolkit, through open and closed questioning, emphatic divining and checking understanding, paraphrasing and logical marshalling and simple and selective echoing, so that you can have a clear understanding of what it is that the client is saying.

Being self aware of their own values, preferences and learning styles, while being non-judgemental to those of others

Use intuition and insight

Raise self awareness and responsibility in the client...
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