Week 5: Final Exam
Due Day 7 (Monday)
Please answer the following short-answer questions. The completed exam should be submitted to gradebook. 1.
Why is it important for the case manager to establish positive rapport with the client at the beginning of the therapeutic relationship? The establishment of positive rapport is to gain the clients trust that allows for open communication at the beginning of the therapeutic relationship.
Name 3 specific things the case manager can do to establish rapport. In other words, what can the case manager do during the first session to make the client feel comfortable?
Several things that a case manager can initiate to make the client feel comfortable is to show empathy on
the situation, being available to the client to gain trust, and motivating
the client for improvements on the
Name 3 formal resource linkages and 3 informal resources linkages
Informal resources linkages consist of networks that may include families, friends, and neighbors. Formal
resources are agencies defined resources to help maintain a normal quality of life that can include housing
shelters, public assistance, mental/medical assistance, employment and many more.
Name 4 important pieces of information the case manager needs to find out during the intake interview. The four important pieces of information a case manager needs to acquire during the intake interview are the demographics. The age, sex, residence, and financial circumstances all are important pieces of information to see what type of assistance the client qualifies for.
Why is it important for the case manager and the client to work together to establish client goals? Communication between the case manager and client needs to be clear in order to achieve any goal. The case manager would need to actively listen to the client and the client would need to be express his/her desires so both can review what needs to be done and find the appropriate...
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