Types of Customers
Page 1
Customer Types
My Experience with the Public
Expository Writing
Page 2
This is my perspective on the different personality types that I have experienced throughout my retail years. A description on the different personality types that a retail sales person encounters while on the job and how each can make his day worst or even better.
Page 3 What thoughts run through a sales associates mind when they have nice customers? Consequently what effects does that have on the customer service that person is going to receive? Sales associates deal with a large variety of people form very nice to very mean and some who are just waiting on you to make a mistake; this is my description of each of those experiences The nice customers are the ones that really make your job woth it . These people normally are very understanding when things don’t go as planned . I n return these people usually get the best customer service. I think I can speak for most of the retail industry by saying that we wish that everyone that we had to deak with was nice and understanding.
Secondly in the retail business you have what I like to call the Opportunist .These people may start out nice .but thrive on the mistakes that you may make or possibly. Opportunist look for any chance to get something free , and usually its from a scenario that could not have been changed. It makes it very difficult to give these thes people the customer service that they want ,but through it all you have to remain professional .
Finally you have what I like to call the kings and queens (the high maintenance customers. This particular type of customer has traits of all the previous three they can be nice or mean but the main thing is they think you owe them the world . Acting as if everyone should cater to your evey need can be extremely annoying . This can make it really hard on a person to give someone acting in that manner the customer service they deserve
In
Customer Types
My Experience with the Public
Expository Writing
Page 2
This is my perspective on the different personality types that I have experienced throughout my retail years. A description on the different personality types that a retail sales person encounters while on the job and how each can make his day worst or even better.
Page 3 What thoughts run through a sales associates mind when they have nice customers? Consequently what effects does that have on the customer service that person is going to receive? Sales associates deal with a large variety of people form very nice to very mean and some who are just waiting on you to make a mistake; this is my description of each of those experiences The nice customers are the ones that really make your job woth it . These people normally are very understanding when things don’t go as planned . I n return these people usually get the best customer service. I think I can speak for most of the retail industry by saying that we wish that everyone that we had to deak with was nice and understanding.
Secondly in the retail business you have what I like to call the Opportunist .These people may start out nice .but thrive on the mistakes that you may make or possibly. Opportunist look for any chance to get something free , and usually its from a scenario that could not have been changed. It makes it very difficult to give these thes people the customer service that they want ,but through it all you have to remain professional .
Finally you have what I like to call the kings and queens (the high maintenance customers. This particular type of customer has traits of all the previous three they can be nice or mean but the main thing is they think you owe them the world . Acting as if everyone should cater to your evey need can be extremely annoying . This can make it really hard on a person to give someone acting in that manner the customer service they deserve
In