What are the standards of selling a service or product so the customer will not get furious? If we tried out best but they are still unsatisfied, what kind of response should we give? In this case “July at the Multiplex”, the plaintiff, Tommy, was not satisfied with the service that was provided with Royal 16 Theater. He demanded the money that he paid be returned. The theater owner, Mr. Plex refused to do so. Therefore, Tommy was outraged and filed a lawsuit against him.…
The company needs to provide the appropriate training in customer service on how to handle similar situations, to prevent them in the future. Unsatisfied customers may be one of the reasons why the company has declined sales and so many complaints. “Companies and people that consistently give good service succeed, while poor service providers fumble and eventually fail.” (Timm, 2011 P.…
The customer is always right when working in customer service. This means never arguing with a customer. If you disagree, you can politely let them know you do not want to talk about the topic and are welcome to change the topic to a more pleasant one to converse about.…
Consumers are customers that are buyer’s influenced by their children, spouse, and other household members. Each consumer make decisions for certain products or the household may make the decisions together. Customer support really has to cater to wants and needs of the long time customers. Their loyalty can be forgiving if there is a mistake or they may be more likely to complain. Listed are some of the reasons why customers become difficult when communicating technical problems.…
Some customers might feel they have to demand things from others because it’s part of their personality style, behavior that they have learned, a reaction to past customer service encounters, or a reaction to an expectation that the customer now has about what should or should not occur. They may feel a need to be or stay in control, especially if he or she has felt out of control in the past. Often, such people are insecure or have a behavioral style that lends itself to wanting to be in control or to “win.”…
A customer that is dissatisfied will spread word to other potential customers. This can cause a loss of prospective business. Regaining confidence in the customer can be done by replacing faulty merchandise, discounting a bill, or making other adjustments upon individual cases.…
Firstly it is important to find out why the customer is dissatisfied, I would find out how we let the customer down and what can be done to resolve the problems. I try to speak to the customer calmly and respectively without raising my voice and always look at the customer to show that I am listening, I would also give the customer my name so they know who to ask for if they require any further help in the…
The suggestions the author gives are very good and center on being empathetic to your customer. Making yourself or a representative available for face to face communication of issues and questions is also mentioned. She finishes with reminding us that competition is fierce customers have a wide choice of alternatives. The customer usually goes with the best value that they see. This does not dismiss the importance of customer service as people do remember those that treat them well.…
1. Tell me about a time when you had to deal with an irate customer.…
By being positive, acknowledging the customer’s feelings or anger, remain objective, listening affectively to determine the problem, reducing frustrations, and offering alternative suggestions, you can effectively deal with rude and inconsiderate people.…
The customer is always right; don’t ever argue with a customer this will lead to unhappiness. If this is a matter out of control don’t ever hesitate to ask for assistance from a superior.…
Overcome any objections. Listen to what the customer is objecting about (often price, merchandise or time). Confirm the validity of each concern and offer a solution. Find out more about managing customer complaints.…
When employees start thinking of someone as a customer, it should always think customer as someone who will interact with the company, think them as a person rather than thinking them as someone who is not worth bothering. When the business is doing fine, expectations by the customer will rise. Those expectations come some obligations on the part of the owner and also by employees. You have always met those great expectations.…
When first entering the store, one notices the greeting from one of the friendly employees. However, the good service ends there. The employees stand around instead of cleaning up. Many…
Cited: Brown, Carol A., Christina L. Grippi, and John W. Mullins. Pamela Spencer: Is the Customer Always Right? The McGraw-Hill Companies, Inc., 2012. Print.…