Total Quality Management (890)

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ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD
(Department of Business Administration)

TOTAL QUALITY MANAGEMENT (890)

CHECKLIST

SEMESTER: SPRING 2011

This packet comprises the following material:

1. Text Book (one)
2. Course Outline
3. Assignment No. 1, 2
4. Assignment Forms ( 2 sets )

In this packet, if you find anything missing from the above mentioned material, please contact at the address given below:

Mailing Officer
Services Block No. 28
Allama Iqbal Open University
H-8, Islamabad.

Course Coordinator
ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD
(Department of Business Administration)

WARNING
1. PLAGIARISM OR HIRING OF GHOST WRITER(S) FOR SOLVING THE ASSIGNMENT(S) WILL DEBAR THE STUDENT FROM AWARD OF DEGREE/CERTIFICATE, IF FOUND AT ANY STAGE. 2. SUBMITTING ASSIGNMENTS BORROWED OR STOLEN FROM OTHER(S) AS ONE’S OWN WILL BE PENALIZED AS DEFINED IN “AIOU PLAGIARISM POLICY”.

ASSIGNMENT No. 1

Course: Total Quality Management (890)Semester: Spring 2011 Level: MBAMarks: 100

Note:All questions carry equal marks. Attempt all the questions to be supported by examples with reference Pakistan. Study the detail guidelines before attempting the questions. Q. 1Discuss the concept of Total Quality Management and its importance in the business management. Critically discuss the role of gurus in the development of Total Quality Management.

Q. 2Define and discuss the concept of Deming philosophy and its importance in TQM. Critically discuss the 14 point of Deming philosophy and their main themes keep in view the financial sector of Pakistan.

Q. 3Discuss the concept customers’ feedback in continuous quality improvement. Critically discuss the role of comments card and focus group in getting the customers’ feedback with reference to the manufacturing organization.

Q. 4Define and discuss the term team in the view of Total Quality Management. Critically discuss the role of teams in the continuous quality improvement process with reference to commercial organization.

Q. 5Discuss the different improvement strategies used in continuous quality improvement management. Critically discuss the primary improvement strategies with examples in the light of business organization. Which one strategy is better in your view and why?

Guidelines FOR ASSIGNMENT No. 1
You should look upon the assignments as a test of knowledge, management skills, and communication skills. When you write an assignment answer, you are indicating your knowledge to the teacher: ▪ Your level of understanding of the subject;

▪ How clearly you think;
▪ How well you can reflect on your knowledge & experience; ▪ How well you can use your knowledge in solving problems, explaining situations, and describing organizations and management; ▪ How professional you are, and how much care and attention you give to what you do.

To answer a question effectively, address the question directly, bring important related issues into the discussion, refer to sources, and indicate how principles from the course materials apply. The student must also be able to identify important problems and implications arising from the answer.

For citing references, writing bibliographies, and formatting the assignment, APA format should be followed.

ASSIGNMENT No. 2
Total Marks: 100

This assignment is a research oriented activity. You are required to obtain information from a business/commercial organization and prepare a report of about 1000 words on the issue allotted to you to be submitted to your teacher for evaluation.

You are required to select one of the following issues according to the last digit of your roll number. For example, if your roll number is P-3427180 then you will select issue # 0 (the last digit):-

List of Topics:
0. Quality council is the driver of the TQM engine. Discuss and analyze the role of Quality Council in the light of private sector organization. 1. “Translating need...
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