Thomas Cook Customer Service Policy
Customer Satisfaction Policy
Intent
Thomas Cook Group is one of the oldest and most respected travel agencies in Britain. We contribute to creating excellent holidays not only through the flights and accommodation we provide, but also the service given by our staff at every stage, from a customer's initial enquiry through to their journey home. All customer-facing employees are therefore given training in customer service and creating the best-possible holidays for our guests.
-For the purpose of the Data Protection Act 1998, we, Thomas Cook Retail Ltd, trading as thomascook.com, are the Data Controller for this www.thomascook.com website.
-For the purpose of the Data Protection Act 1998, the data controller is located at:
Thomas Cook Group plc of 6th Floor South,
Brettenham House,
Lancaster Place,
London, WC2E 7EN
- We may disclose your personal information to any member of our Group, which means our subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Scope
This procedure covers all aspects of Thomas Cook’s work which affect the company’s ability to satisfy customer needs and expectations. It applies to all customers and all staff, including permanent and contract personnel, freelance trainers and outsourced specialists.
The purpose of this procedure is to ensure that the company provides and maintains high quality standards of service and satisfaction levels for all our customers, contractors and staff.
Keywords and Definitions
When you book a holiday with Thomas Cook, you will have peace of mind knowing that the holiday you have booked is fully protected. From time to time the paperwork we send to you may include some brief definitions or abbreviations linked to partner organisations we work with. ABTA | (Association of British Travel Agents) Has has been around for over 60 years, and focuses on helping companies grow sustainably. | CAA | (Civil Aviation Authority) Is a government corporation in the UK which
Intent
Thomas Cook Group is one of the oldest and most respected travel agencies in Britain. We contribute to creating excellent holidays not only through the flights and accommodation we provide, but also the service given by our staff at every stage, from a customer's initial enquiry through to their journey home. All customer-facing employees are therefore given training in customer service and creating the best-possible holidays for our guests.
-For the purpose of the Data Protection Act 1998, we, Thomas Cook Retail Ltd, trading as thomascook.com, are the Data Controller for this www.thomascook.com website.
-For the purpose of the Data Protection Act 1998, the data controller is located at:
Thomas Cook Group plc of 6th Floor South,
Brettenham House,
Lancaster Place,
London, WC2E 7EN
- We may disclose your personal information to any member of our Group, which means our subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Scope
This procedure covers all aspects of Thomas Cook’s work which affect the company’s ability to satisfy customer needs and expectations. It applies to all customers and all staff, including permanent and contract personnel, freelance trainers and outsourced specialists.
The purpose of this procedure is to ensure that the company provides and maintains high quality standards of service and satisfaction levels for all our customers, contractors and staff.
Keywords and Definitions
When you book a holiday with Thomas Cook, you will have peace of mind knowing that the holiday you have booked is fully protected. From time to time the paperwork we send to you may include some brief definitions or abbreviations linked to partner organisations we work with. ABTA | (Association of British Travel Agents) Has has been around for over 60 years, and focuses on helping companies grow sustainably. | CAA | (Civil Aviation Authority) Is a government corporation in the UK which