Knowledge management in projects
- a study of small consulting firms
Luleå University of Technology
Computer and systems science
Department of Business Administration and Social Sciences
Division of Information Systems Sciences
2010:261 - ISSN: 1402-1773 - ISRN: LTU-CUPP--10/261--SE
Title: Knowledge management in projects- A study of small consulting firms
Author: Gustav Pilsmo
Background: Knowledge management and how organizations capture the experiences
gained in projects is a critical topic for many companies of today in order to gain
competitive advantage. Especially consulting firms that are project-based companies has
much to gain by considering knowledge management strategies in their organization.
Much of the literature has its focus on how companies hiring consultants should do in
order to ensure that the knowledge stays in the organization. Little attention has been
given to how consulting firms work with knowledge management activities and their
acquired knowledge from projects. Knowledge management is an interesting concept
since there are no “best-solution” to follow for the companies that want to consider it.
Every company exists in its own special context, its own set of employees and clients and
hence the definition of knowledge management is different for every company. Small
consulting firms make it even more special since the lack of resources they have and the
dynamic and flexible nature of small businesses.
Purpose: The purpose of this thesis is to describe and explain how the knowledge
management related processes looks like within micro and small consulting-firms.
Methodology: The study can be described as deductive, since the study of this thesis is
based existing theories on the subject as well as a problem observed in reality. The thesis
can furthermore be described as a qualitative study. The empirical information was
gathered by performing semi-structured interviews at three small consulting firms.... [continues]
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