Therapeutic Experience
The objective of this article is to elucidate the therapeutic encounter with a therapist for neck and back massage. The appointment was booked over the phone in advance pertaining to the neck pain and stiffness suffered for few days. Whilst booking the appointment the receptionist explained that the session will be for one hour and gave clear instructions to arrive 15 minutes early and to bring the insurance information. Picked an evening time slot 7.00 pm - 8.00 pm on 28th Tuesday because of day time schooling.
On the previous day received a phone call from the therapist’s office to confirm / remind about the appointment and reiterate the importance to arrive early and to bring the insurance information. The receptionist was very helpful …show more content…
The therapist advised the front office staff to arrange the next session and to inform me over the phone to get it confirmed.
Even though she is a new graduate from massage school she showed professionalism, empathy and handled patients like an expert. Personally I learned several things from this encounter; firstly the clinic staff needs to make sure the customers feel welcomed and comfortable, also needs to be helpful through the booking process and arranging follow up sessions. In addition the front desk, the waiting area and the rooms needs to be clean and organized.
Also I observed that massage therapists were at the appointed time compared to many other healthcare providers and followed their schedule very efficiently. If and when there was a delay the front office informed the patients.
The therapist assessed my expectation before we begin the therapy session and make sure that I am satisfied with treatment. Moreover she was very vocal in every step throughout the session and she was able to build a good therapeutic relationship with patients and that made me arrange the next appointment with
On the previous day received a phone call from the therapist’s office to confirm / remind about the appointment and reiterate the importance to arrive early and to bring the insurance information. The receptionist was very helpful …show more content…
The therapist advised the front office staff to arrange the next session and to inform me over the phone to get it confirmed.
Even though she is a new graduate from massage school she showed professionalism, empathy and handled patients like an expert. Personally I learned several things from this encounter; firstly the clinic staff needs to make sure the customers feel welcomed and comfortable, also needs to be helpful through the booking process and arranging follow up sessions. In addition the front desk, the waiting area and the rooms needs to be clean and organized.
Also I observed that massage therapists were at the appointed time compared to many other healthcare providers and followed their schedule very efficiently. If and when there was a delay the front office informed the patients.
The therapist assessed my expectation before we begin the therapy session and make sure that I am satisfied with treatment. Moreover she was very vocal in every step throughout the session and she was able to build a good therapeutic relationship with patients and that made me arrange the next appointment with