The Ultimate Guide to Handling the New Competency-Based Interview Style

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Linda Matias
American Management Association
New York • Atlanta • Brussels • Chicago • Mexico City • San Francisco Shanghai • Tokyo • Toronto • Washington, D.C.

Knockout Answers to Tough Interview Questions
The Ultimate Guide to Handling the New Competency-Based Interview Style

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Library of Congress Cataloging-in-Publication Data Matias, Linda. 201 knockout answers to tough interview questions : the ultimate guide to handling the new competency-based interview style / Linda Matias. p. cm. Includes bibliographical references. ISBN-13: 978-0-8144-1500-9 ISBN-10: 0-8144-1500-8 1. Employment interviewing. 2. Core competencies. I. Title. II. Title: Two hundred and one knockout answers to tough interview questions. III. Title: Two hundred one knockout answers to tough interview questions. HF5549.5.I6M3178 2010 650.14'4—dc22 2009014411 © 2010 Linda Matias. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1

Introduction vii 201 Competency-Based Interview Questions at a Glance xi

Chapter 1: What Are Competency-Based Interviews? 3
Competency-Based vs.Traditional Interview Questions 3 Proficiencies That Competency-Based Questions Measure 5 Industry-Specific Competencies 6

Chapter 2: Preparing for Competency-Based Interview Questions 23 Identify and Highlight Your Accomplishments 23 When You Lack Specific Experience 24 Industry-Specific Accomplishments 25 Identify Your Core Competencies 30 Keep SOAR in Mind 34

Chapter 3: Leverage Your Competency-Based Résumé 36
Competency-Based Résumé Tips 37 Accomplishment-Based Information 38 The Objective or Profile Statement 39 The Professional Experience Section 41 Selected Résumé Formats 43 American Management Association



Chapter 4: Why Candidates Do Not Get Hired 47
When Examples Go Wrong 47 A Negative Mind-Set 49 A Potpourri of Other Interview Mistakes 50

Chapter 5: Seven Ways to Stand Out During the Interview 52
Write a Personal Brand Statement 53 Reduce Your Anxiety 54 Improve Your Speaking Voice 55 Be Concise 56 Common Words and Phrases to Avoid 56 Make Specific Statements 58 Script or Outline Your Responses 59

Chapter 6: Competency #1—Individual Responsibility 63
Decisiveness 63 Independence 70 Flexibility 77 Career Goals 85

Chapter 7: Competency #2—Managerial/Leadership Skills 93
Leadership 93 Employee Motivation 100 Ability to Delegate 107 Strategic Planning 114

Chapter 8: Competency #3—Personal Motivation 122
Ambition 122 Initiative 129
American Management Association



Chapter 9: Competency #4—Analytical Skills 137
Problem Solving 137 Attention to Detail 145

Chapter 10: Competency...
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