The Management and Control of Quality 8e

Only available on StudyMode
  • Download(s) : 468
  • Published : October 19, 2012
Open Document
Text Preview
http://www.helpyoustudy.info

CHAPTER 1 INTRODUCTION TO QUALITY

TRUE/FALSE QUESTIONS 1. In the early Twentieth century, the artificial separation of production workers from responsibility for quality assurance led to an increased focus on quality among both workers and their managers. Answer: F AACSB: Analytic Skills The measure of efficiency defined as the amount of output achieved per unit of input is referred to as productivity. Answer: T AACSB: Reflective Thinking Skills Management control refers to any planned and systematic activity directed toward providing consumers with products of appropriate quality, along with the confidence that products meet consumers’ requirements. Answer: F AACSB: Analytic Skills The transcendent definition of quality refers to the notion that “you know quality when you see it.” Answer: T AACSB: Analytic Skills A product-based definition of quality implies no relationship between the perceived quality of a product and the quantity of some product attribute. Answer: F AACSB: Analytic Skills A value-based perspective on quality implies a relationship of usefulness to price. Answer: T AACSB: Analytic Skills Assessment of quality is affected by one’s position in the value chain. Answer: T AACSB: Reflective Thinking Skills Improved quality of design leads to lower costs and improved quality of conformance leads to higher prices. Answer: F AACSB: Analytic Skills

2.

3.

4.

5.

6.

7.

8.

Page 1 of 26
http://www.helpyoustudy.info

http://www.helpyoustudy.info

9.

In general, employee empowerment has been viewed as an effective practice for customer-driven organizations that embrace total quality. Answer: T AACSB: Analytic Skills In any organization, the people who best understand how to improve the product and process are the ones who design them. Answer: F AACSB: Analytic Skills A cross-functional team is an example of horizontal coordination between organizational units. Answer: T AACSB: Analytic Skills In total quality, vertical functional relationships are stressed more than horizontal, cross-functional relationships. Answer: F AACSB: Analytic Skills Empowering workers shifts the responsibility for quality from the factory floor to the quality control department. Answer: F AACSB: Analytic Skills Business ethics, public health and safety, and environmental issues are beyond the scope of total quality. Answer: F AACSB: Analytic Skills The employee who conducts a final product inspection is the principle judge of quality under total quality. Answer: F AACSB: Reflective Thinking Skills Process management is an element of the total quality infrastructure. Answer: T AACSB: Analytic Skills Effective business planning considers the customer as the only relevant stakeholder to the company. Answer: F AACSB: Reflective Thinking Skills

10.

11.

12.

13.

14.

15.

16.

17.

Page 2 of 26
http://www.helpyoustudy.info

http://www.helpyoustudy.info

18.

The use of self-managed teams that combine teamwork and empowerment is a powerful method of employee involvement. Answer: T AACSB: Analytic Skills In total quality, vertical functional relationships are stressed more than horizontal, cross-functional relationships. Answer: F AACSB: Analytic Skills Self-managed teams were the primary means of quality control during the first half of the twentieth century. Answer: F AACSB: Analytic Skills According to the principles of TQM, quality is synonymous with tight tolerance and conformance to specifications. Answer: F AACSB: Analytic Skills

19.

20.

21.

MULTIPLE CHOICE QUESTIONS 1. Which of the following refers to any activity aimed at providing customers with products of appropriate quality along with the confidence that products meet consumers’ requirements? a. Quality review b. Quality control c. Quality engineering d. Quality assurance Answer: d AACSB: Analytic Skills Quality assurance depends on two focal points in business: a. design of...
tracking img