The Effects of an Aor (Action-Observation-Reflection) Based Supplier Monitoring Program on the Quality of Strategic Supplier Performance.

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The effects of an AOR (action-observation-reflection) based Supplier Monitoring Program on the Quality of Strategic Supplier Performance.

By
Carlo Giovanni Conti

A DISSERTATION

Submitted to

The University of Liverpool

in partial fulfillment of the requirements
for the degree of

MASTER OF BUSINESS ADMINISTRATION

A Dissertation
entitled

The effects of an AOR (action-observation-reflection) based Supplier Monitoring Program on the Quality of Strategic Supplier Performance.

By

Carlo Giovanni Conti

We hereby certify that this Dissertation submitted by Carlo Giovanni Conti conforms to acceptable standards, and as such is fully adequate in scope and quality. It is therefore approved as the fulfillment of the Dissertation requirements for the degree of Master of Business Administration.

Approved:

Dissertation Advisor Date

2010

CERTIFICATION STATEMENT

I hereby certify that this paper constitutes my own product, that where the

language of others is set forth, quotation marks so indicate, and that appropriate

credit is given where I have used the language, ideas, expressions or writings

of another.

Signed Carlo Giovanni Conti.

ABSTRACT

The effects of an AOR (action-’observation’-reflection) based Supplier Monitoring Program on the Quality of Strategic Supplier Performance. By
Carlo Giovanni Conti

ACKNOWLEDGEMENT

I would like to thank you my advisor Dr Cynthia Loubier. She has been a source of inspiration that has guided me in this journey. I am grateful for the assistance you have provided. I would like to thank my family, the most important pillar of my life. I would like to thank also Farmabios and all participants which have allowed this project to take form. Table of Contents

CHAPTER 1: INTRODUCTION.........................................................................................1 1.1Background……………………………………………………………………………….1 1.2Aims and Objectives……………………………………………….……………………..2 CHAPTER 2: LITERATURE REVIEW........................................................................... 5 2.1 Introduction…………………………………………………………………..……....….5 2.2 AOR Model Concept………………………………………………………………...…..6 2.3 Current Monitoring Methods………………………………………………………..…...8 2.4 Quality By Design………………………………………………………………..……..11 2.5 Supplier Satisfaction…………………………………………………………….……...12 2.6 Conclusion……………………………………………………………………….……..14 CHAPTER 3: RESEARCH METHODOLOGY.............................................................15 3.1 Introduction…………………………………………………………………………….15 3.2 Research Business Context………………………………………………………....….15 3.2.1 Research Participants and Role of Researcher.………………………………………16 3.3 Research Design…………………………………………………………….…….…....17 3.3.1 Research Objectives……………………………………………………….……..…..18 3.3.2 AOR Model Design……………………………………………………….………....19 3.3.3 Pilot Study……………………………………………………………….…….….…23 3.4 Validity of Research……..……………………………………………………….…....23 3.4.1 Reliability of Research…………………………………………………..……….….24 3.4.2 Ethics and Confidentiality………………………………………………………...…24 3.5 Conclusion…………………………………………………………………………......24 CHAPTER 4: PRESENTATION OF RESULTS………………………………..…….26 4.1 Introduction………………………………………………………………….………...26 4.2 Results……………………………………………………………………….…………25 4.2.1 Action Phase ………………………………………………………………………...25 4.2.2 Action Phase Results………………………………………………………………...30 4.2.3 Observation Phase……………………………………………………………….…...31 4.2.4 Observation Phase...
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