The Effect of Mobile Technology Intervention as Business Solution to Customer Satisfaction

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THE EFFECT OF MOBILE TECHNOLOGY INTERVENTION AS BUSINESS SOLUTION TO CUSTOMER SATISFACTION

A Thesis Presented to
The Department of Information Technology
QUEZON CITY POLYTECHNIC UNIVERSITY

In Partial Fulfillment
Of the Requirements for the Degree
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

Alfaro, Raffy T.
Fresco, Marvin A.
Martinez, Lord A.
Pia, Rina U.
Tripulca, Girlie Anne O.

APPROVAL SHEET

In partial fulfillment of the requirements for the degree BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY, this thesis entitled “THE EFFECT OF MOBILE TECHNOLOGY INTERVENTION TO AS BUSINESS SOLUTION TO CUSTOMER SATISFACTION”, has been prepared and submitted by Alfaro, Raffy T., Fresco, Marvin A., Martinez, Lord A., Pia, Rina U., Tripulca, Girlie Anne O., who are hereby recommended for oral examination.

PROF. LUISITO D. SORIANO
Thesis Adviser

Approved by the Committee for Oral Examination with a grade of __ on March 2011

PROF. MARC VOLTAIRE A. PADILLA, MIS
Chairman, Thesis committee

PROF. edwin macaspag PROF. MARIA AURA C. IMPANG MEmbermember

Accepted and approved in partial fulfillment of the requirements for the degree BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY.

PROF. MARC VOLTAIRE A. PADILLA, MIS
Director, Information Technology Department

DEDICATION

We dedicate this research most especially to our Lord God Almighty who gave us life, to our Parents who always there to support us, to our Professor who patiently mentor us to fulfill this research. To our friends and Love Ones who inspired us. Thank you for giving us this privilege to prove and improve ourselves through all walks of our life.

ACKNOWLEDGEMENT

The proponents would like to acknowledge the study to the persons and to GOD for making them, by His grace, accomplish this piece of work.
Our heartfelt gratitude to everyone in the team who helped and cooperated to make this study possible, as well as to few “ GOOD SAMARITANS” who willingly contributed their time and resources without expecting something in return.

The proponents also extend their heartfelt gratitude to the following persons who have contributed their share in the realization of this study: Engr. Mark Voltaire A. Padilla, QCPU Director, Information Technology, for giving us a chance to continue this research;

Prof. Manuel Luis C. Delos Santos, MSCS, their thesis adviser, for his encouragement and suggestions for the refinement of the manuscript;
Prof. Norilyn C. Castro, their technical adviser, for her guidance in the pursuit of this research;
Dr. Eduardo Aldana, Medical Director, for the permission to conduct the research in the Novaliches District Hospital;
To their Classmates and Friends, for the suggestions, Comments, and constructive critics have been a big help;

Above All, to the ALMIGHTY LORD, the source of truth and wisdom who had given their strength to endure and wisdom which nourished their souls and minds so that everything was accomplished at the right time;

Finally, to their respective Families, a word is not enough to express their deepest gratitude to their unconditional Love, support and encouragement. They are constant critics and mentors, nevertheless the wind beneath the feeble wings.

ABSTRACT
Title: THE EFFECT OF MOBILE TECHNOLOGY
INTERVENTION TO AS BUSINESS SOLUTION TO CUSTOMER SATISFACTION

Proponents: Alfaro, Raffy T.
:Fresco, Marvin A.
:Martinez, Lord A.
:Pia, Rina U.
:Tripulca, Girlie Anne O.

Adviser: PROF. LUISITO D. SORIANO

Degree: Bachelor of Science in Information Technology

Date Completed: March 2011

Mobile technology is among...
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