The Apex Training Process

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1. What do you think of Apex’s training process? Why might it help to explain why employees “do things their way”? Apex’s training process lacks detail, there does not appear to be a structured process for training new employees. New employees are trained by co-worker who seem to be leaving the company or trained by a co-worker with a similar position. This method has both pros and cons, the pros are the trainer is able to train from first hand experiences, a process that seems to have worked at one time or another. The cons are the employees who are training may not be qualified nor perform the position/job for a substantial amount of time, leaving the organization venerable to job description details going unnoticed. Apex’s model also fails to update the job description. Procedures and policies might have changed over the years that will dictate the way the job is preformed, leaving employees unaware of these changes. It is important that job descriptions comply with the policy and procedures of the company. Also, a job description clearly identifies what is expected of new and current employees.. 2. What role do job descriptions play in training? Job descriptions set the boundaries of jobs in terms of required knowledge and skills. By understanding the job description, a trainer can define the learning requirements for new or transitioning employees. 3. Explain in detail what you would do to improve the training process at Apex Make sure to provide specific suggestions. Every position would have a formal (written) description. Training procedures would be documented for each position. Supervisors would be formally accountable for training.
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