Team Sustainment And Support

Assignment Task for Unit - Leading and motivating a team effectively and understanding leadership
…………………….. is registered charity providing social housing. Its vision is homes and neighbourhood’s we can be all proud of. They put customer’s first, keeping a strong financially viable, socially responsible, well governed business which is learning and growing achieving continuous improvements while obtaining value for money.
My team Sustainment and Support(S&S) provides support, advice and assistance to customers who are vulnerable or in need. We successfully sustained tenancies and communities for tenants and will give them a platform to address other challenging issues and circumstances within their lives. The service is tailored to the
As long as we are motivated to satisfy these cravings, then we are moving towards growth and self actualisation. Satisfying needs is healthy while preventing has a negative effect. My Sustainment and Support(S&S) south team was created in mid 2012 bringing together staff with various skills and different personalities. I assisted my manager to help motivate and drive the team forward to be successful in obtaining the objectives of the organisation within this new structure. This included having discussions in team meetings to see if any obstacles would hinder staff from functioning to their full capacity, identifying needs then implementing with team building exercises, which was forefront of the process. Maslow’s model mirrors this by making sure our working environment and personal needs are met, providing all aspects of safety. Love and belonging created great team spirit and high moral which was required as to the intensive nature of the post, enhancing the team’s wellbeing by bringing in Yoga and meditation which created a team that functions well and gaining a reputation of successful tenant engagement where others have found it difficult, e.g. Tenant facing court proceedings for rent arrears ,not responding to Income management (IM) but engaging with S & S while we stabilise the tenancy. When these pre court visits were introduced team members initially refused to carry out this task stating it was not part of their job role. it was an IM function, discussions during team meeting about the subject matter became heated creating low moral .The following week I explained to the team if we carried out this task, was successful we could show case the talents of the team to the organisation, talked about the positive effects this would have on our clients and encouraged everyone to take on board , being