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Army Regulation 702–11

Product Assurance

Army Quality Program

Headquarters Department of the Army Washington, DC 2 March 2007

UNCLASSIFIED

SUMMARY of CHANGE
AR 702–11 Army Quality Program This major revision dated 2 March 2007-o Updates the principles and concepts within Army Quality Program management (chap 3). Defines the core competencies fundamental to an effective quality program (chap 3).

o

Headquarters Department of the Army Washington, DC 2 March 2007

*Army Regulation 702–11
Effective 2 April 2007 Product Assurance

Army Quality Program
Deputy Assistant Secretary of the Army for Acquisition, Logistics, and Technology. The proponent has the authority to approve exceptions or waivers to this regulation that are consistent with controlling law and regulations. The proponent may delegate this approval authority, in writing, to a division chief within the proponent agency or its direct reporting unit or field operating agency, in the grade of colonel or the civilian equivalent. Activities may request a waiver to this regulation by providing justification that includes a full analysis of the expected benefits and must include formal review by the activity’s senior legal officer. All waiver requests will be endorsed by the commander or senior leader of the requesting activity and forwarded through higher headquarters to the policy proponent. Refer to AR 25–30 for specific guidance. Army management control process. This regulation contains management control provision and identifies key management controls that must be evaluated (see appendix B). Supplementation. Supplementation of this regulation and establishment of command or local forms are prohibited without prior approval from the Deputy Assistant Secretary of the Army (Integrated Logistics Support) ATTN: SAAL–ZA, 103 Army Pentagon, Washington, DC 20310–0103. Suggested improvements. Users are invited to send comments and suggested improvements to this regulation on DA Form 2028 (Recommended Changes to Publications and Blank Forms) directly to the Deputy Assistant Secretary of the Army (Integrated Logistics Support), ATTN: SAAL–ZL, 103 Army Pentagon, Washington, DC 20310–0103. Distribution. This publication is available in electronic media only and is intended for command levels C, D, and E for the Active Army, the Army National Guard/Army National Guard of the United States, and the U.S. Army Reserve.

History. This publication is a major revision. Summary. This regulation prescribes Department of the Army policy and responsibilities for Army quality programs. Applicability. This regulation applies to the Active Army, the Army National Guard/Army National Guard of the United States, and the United States Army Reserve, unless otherwise stated. Proponent and exception authority. The proponent of this regulation is the

Contents

(Listed by paragraph and page number)

Chapter 1 Introduction, page 1 Purpose • 1–1, page 1 References • 1–2, page 1 Explanation of abbreviations and terms • 1–3, page 1 General policy • 1–4, page 1 The Army Quality Program • 1–5, page 1 Chapter 2 Responsibilities, page 1 General • 2–1, page 1 Assistant Secretary of the Army (Acquisition, Logistics, and Technology) • 2–2, page 1 Commanding General, U.S. Army Materiel Command • 2–3, page 2

*This regulation supersedes AR 702–11, dated 15 April 1979

AR 702–11 • 2 March 2007

i

UNCLASSIFIED

Contents—Continued All Army staff elements, Army Commands, Direct Reporting Units, and Army Service Component Commands • 2–4, page 2 Chapter 3 Quality Program Requirements, page 2 Quality management • 3–1, page 2 Life-cycle support • 3–2, page 2 Interface with systems engineering processes • 3–3, page 2 Risk-based planning • 3–4, page 3 Voice of the customer • 3–5, page 3 Preventive and corrective action • 3–6, page 3 Core competencies • 3–7, page 3 Quality community of practice • 3–8, page 3 Benchmarks and partnerships • 3–9, page 3 Single-process initiatives...
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