Tanglwood Case Two
Case 2:
You should walk through the stages of human resources planning by conducting a Markov analysis. An additional concern for this case is assessing the degree to which the organization has developed a workforce representative of the community of available employees. Unlike the first case, this case is largely quantitative, and requires you to accurately perform calculations involving human resources data.
Answers and Discussion Points:
1b. Fill in the empty cells in the forecast of labor availabilities in Exhibit 1.1.
Table 1.1 Markov Analysis Information
Forecast of availabilities Next year (projected) (1) (2) (3) (4) (5) Exit Current Workforce
Previous year (1) Store associate 8,500 4505 510 0 0 0 3485 (2) Shift leader 1,200 0 600 192 0 0 408 (3) Department manager 850 0 0 493 102 0 255 (4) Assistant store manager 150 0 0 9 69 12 60 (5) Store manager 50 0 0 0 0 33 17
1c. Conduct an environmental scan. Based on the environmental data, what factors in the environment suggest Tanglewood might have difficulty filling their vacancies in the future?
The primary issue with regards to environmental factors is the possibility that there will be fewer available and interested individuals. The casebook notes “expansion in the professional and managerial sectors of the labor market may reduce the number of individuals available for these jobs.” This, coupled with the general low desirability of retail positions, suggest that Tanglewood may face some real recruiting problems for upper level positions in the near future.
1d. Compute year end totals for each job in Exhibit 1.1 and do a gap analysis to determine where shortages will occur in the next year.
Gap analysis Next year (projected) (1) (2) (3) (4) (5) Year end total
(column sum) 4505 1110 685 171 45 External hires needed
(current workforce-total) 3995 90 165 -21 5
Note that the “-21” figure indicates a surplus of employees in the assistant store manager position. It will
You should walk through the stages of human resources planning by conducting a Markov analysis. An additional concern for this case is assessing the degree to which the organization has developed a workforce representative of the community of available employees. Unlike the first case, this case is largely quantitative, and requires you to accurately perform calculations involving human resources data.
Answers and Discussion Points:
1b. Fill in the empty cells in the forecast of labor availabilities in Exhibit 1.1.
Table 1.1 Markov Analysis Information
Forecast of availabilities Next year (projected) (1) (2) (3) (4) (5) Exit Current Workforce
Previous year (1) Store associate 8,500 4505 510 0 0 0 3485 (2) Shift leader 1,200 0 600 192 0 0 408 (3) Department manager 850 0 0 493 102 0 255 (4) Assistant store manager 150 0 0 9 69 12 60 (5) Store manager 50 0 0 0 0 33 17
1c. Conduct an environmental scan. Based on the environmental data, what factors in the environment suggest Tanglewood might have difficulty filling their vacancies in the future?
The primary issue with regards to environmental factors is the possibility that there will be fewer available and interested individuals. The casebook notes “expansion in the professional and managerial sectors of the labor market may reduce the number of individuals available for these jobs.” This, coupled with the general low desirability of retail positions, suggest that Tanglewood may face some real recruiting problems for upper level positions in the near future.
1d. Compute year end totals for each job in Exhibit 1.1 and do a gap analysis to determine where shortages will occur in the next year.
Gap analysis Next year (projected) (1) (2) (3) (4) (5) Year end total
(column sum) 4505 1110 685 171 45 External hires needed
(current workforce-total) 3995 90 165 -21 5
Note that the “-21” figure indicates a surplus of employees in the assistant store manager position. It will