Tanglewood6
Michael Woyciesjes
MGMT 364
Tanglewood Case 6, Questions 1,3&4
02/22/2015
Detailed Selection Plan (Question 1). Necessary for Selection Method of Assessment Major KSAO Category* (Y/N) EDU EXP MAE RKT
1. Knowledge of organizational policies and practices | N | | | |
2. Skill in judgment and decision making | Y | | X | X | |3. Ability to think develop original solutions w/in prescribed parameters | Y | | X | X | X |
4. Knowledge of retail management policies and practices | Y | | X | | X |5. Knowledge of legal precepts underlying personnel management | Y | X | X | | X |6. Skill in the analysis of financial and operational data | Y | X | X | | X |
7. Ability to reason deductively | Y | | X | X | |
8. Knowledge of customer service principles | Y | X | | X | |
9. Skill in managing personnel resources | Y | | X | | X |
10.Communication and speaking skills | Y | | | | |
11.Knowledge of Tanglewood Mission Statement | N | | | | |
note: EDU = Education, EXP = Experience, MAE = Marshfield Applicant Exam, RKT = Retail Knowledge Test
*KSAO information per Appendix A
5 behavioral and situational interview questions with scoring key (Questions 3&4).
Note to interviewer: Behavioral interview questions are used in order to determine if an applicant has the skills and competencies needed for the job. The rationale is that if they know how the applicant performed in the past it will help give a sense of how they might do in the future.
1. Job title: Department Manager
Item description: This is a behavioral interview question requiring the applicant to express skill in judgment and decision making, ability to think and develop original solutions within prescribed
MGMT 364
Tanglewood Case 6, Questions 1,3&4
02/22/2015
Detailed Selection Plan (Question 1). Necessary for Selection Method of Assessment Major KSAO Category* (Y/N) EDU EXP MAE RKT
1. Knowledge of organizational policies and practices | N | | | |
2. Skill in judgment and decision making | Y | | X | X | |3. Ability to think develop original solutions w/in prescribed parameters | Y | | X | X | X |
4. Knowledge of retail management policies and practices | Y | | X | | X |5. Knowledge of legal precepts underlying personnel management | Y | X | X | | X |6. Skill in the analysis of financial and operational data | Y | X | X | | X |
7. Ability to reason deductively | Y | | X | X | |
8. Knowledge of customer service principles | Y | X | | X | |
9. Skill in managing personnel resources | Y | | X | | X |
10.Communication and speaking skills | Y | | | | |
11.Knowledge of Tanglewood Mission Statement | N | | | | |
note: EDU = Education, EXP = Experience, MAE = Marshfield Applicant Exam, RKT = Retail Knowledge Test
*KSAO information per Appendix A
5 behavioral and situational interview questions with scoring key (Questions 3&4).
Note to interviewer: Behavioral interview questions are used in order to determine if an applicant has the skills and competencies needed for the job. The rationale is that if they know how the applicant performed in the past it will help give a sense of how they might do in the future.
1. Job title: Department Manager
Item description: This is a behavioral interview question requiring the applicant to express skill in judgment and decision making, ability to think and develop original solutions within prescribed
References: Tanglewood Apendix A Staffing Organizations, Heneman III, Judge and Kammeyer-Mueller Job-interview-wisdom.com Theessentialhrhandbook, 100 Questions by Human Resource Expert Sharon Armstrong