Talisha Swot Analysis Paper
Strengths:
- Talisha executes on the strong intro.
- She is quick to offer the client an empathetic acknowledgment regarding the cancellation notice he received.
- After the client explains that he was referred by the Closing Team to talk to us, Talisha begins digging into the client's concerns.
- Great execution of the strong close!
Opportunities:
- Offer a conference call. (5:05) The client asks for "verification from you folks (QL)..." that his hoi agent will be paid on the date Talisha advises. Talisha misses the opportunity to offer a conference call at that moment, in order to promote a one call resolution and take complete ownership. The HOI agent calls in and speaks with another Advocate moments later.
- Relevant and effective
- Talisha executes on the strong intro.
- She is quick to offer the client an empathetic acknowledgment regarding the cancellation notice he received.
- After the client explains that he was referred by the Closing Team to talk to us, Talisha begins digging into the client's concerns.
- Great execution of the strong close!
Opportunities:
- Offer a conference call. (5:05) The client asks for "verification from you folks (QL)..." that his hoi agent will be paid on the date Talisha advises. Talisha misses the opportunity to offer a conference call at that moment, in order to promote a one call resolution and take complete ownership. The HOI agent calls in and speaks with another Advocate moments later.
- Relevant and effective