Summary of Information management

So far) we have agreed on:
- covering all Keywords (+ models and concepts) that are mentioned explicitly in the articles, to cover
“list” and “explain” questions
- As a reaction to Prof Fourneaux mentioning it multiple times, please include a short description of the methodology (and, potentially, its weaknesses) - if there is one.
- If you wanna add personal ideas, e.g. extend on a theory, please do so, but keep it separate!
- Brief(!) Cross references to authors/models are encouraged
- don’t be timid to put content out/ If you disagree with a statement, set it straight, expand, but don’t just delete it
Table of Contents:
Meeting 2:

The Organizational Value of IT

Meeting 3:

The Role of IT in Organizations

Meeting 4:

Strategic Use of IT

Meeting 6:

IT Architecture and Infrastructure

Meeting 8:

Portfolio Management

Meeting 9:

Information Systems Sourcing

Meeting 10:

Operations and Oversight of the IS Department

Meeting 11:

Lecture

Meeting 12:

Monitoring and Evaluating Information Management Capabilities

Meeting 13:

Emerging Trends - User Participation

1

Meeting 2: The Organizational Value of IT

Hitt and Brynjolfsson 1996
Productivity, Business Profitability and Consumer Surplus: 3 Measures of IT Value

Does investment in IT...
1) ...increase productivity?
2) ...improve business profitability?
3) ...create value for consumers?

1) Productivity: Cobb-Douglas Function Approach - (Theory of Production)
Theory of Production: evaluate productivity via a production function (input vs. output) (measure contribution of input w.r.t output
- Value added = function of (IT Stock, [non-IT] Capital, [non-IT] Labor)
=> Gross MP of IT-Stock = 95% => probable positive net marginal product of IT Stock;
Critique: - NMP possibly reduced to 0 by “significant maintenance ‘liabilities’”, i.e. unmeasured hidden/ IT-external costs, e.g. for organizational change
- Problem of “High output could trigger

References: - Mithas, S., Tafti, A., Bardhan, I., & Mein Goh, J. (2012). Information Technology and Firm Profitability: Mechanisms and Empirical Evidence - Oz, E. (2005). Information Technology Productivity: In Search of a Definite Observation Meeting 3: - ISACA. (2012). Calculating Cloud ROI: From the Customer Perspective Meeting 8: - Howcroft, D., & Light, B. (2010). The Social Shaping of Packaged Software Selection - Schwanz, A., Jayatilaka, B., Hirschheim, R., & Goles, T - Drury, D. H. (2000). Assessment of Chargeback Systems in IT Management. - Hirschheim, R., Schwarz, A., & Todd, P. (2006). A Marketing Maturity Model for IT: Building a Customer-Centric IT Organization - Pöppelbuß, J., Niehaves, B., Simons, A., & Becker, J. (2011). Maturity Models in Information Systems Research: Literature Search and Analysis - Wilkin, C. L., & Chenhall, R. H. (2010). A Review of IT Governance: A Taxonomy to Inform Accounting Information Systems - Seddon, P. B., Graeser, V., & Willcocks, L. P. (2002). Measuring Organizational IS Effectiveness: An Overview and Update of Senior Management Perspectives - Dellarocas, C. (2010). Online Reputation Systems: How to Design One That Does What You Need - Huberman, B. A., Romero, D. M., & Fang, W. (2009). Crowdsourcing, Attention and Productivity - Kaplan, A