Solution 12201309293010IT 286 Week 7 Assignment Networking Letest 
Network Troubleshooting Case Study
Part 1: Troubleshooting a Connection Problem
Chris works for a large corporation that has several branch offices in the city. Operating as a certified computer support technician, he must roam among the branch offices, solving computer and network problems as they arise. Chris receives a call that a remote office is having network problems. When he arrives at the remote office, he is told that the network is down. This office consists of seven computers connected to a router, which is connected to a cable modem.
Answer the following question: What are the first three things Chris should check?
First off I would check to see if everything it connected properly.
Unplug the modem, then plug it back in.
If you were able to surf the web but now you can’t, this fix is for you.
1. Close the browser if it’s open.
2. Unplug the modem’s power cord. Not sure which is the power cord?
3. Count to 15, which lets the modem power down.
4. Plug it back in.
5. Wait two minutes for the modem to initialize the connection.
6. Open your web browser. Then try to open a reliable web page, such as www.google.com.
The next step I would take was look at the router and make sure its working and connected correctly.
Router
Without a router, the Ethernet or USB cable connects from the modem to the computer.
With a router, the Ethernet or USB cable connects from the modem to the router, then from the router to the computer.
A wireless router gives Internet access to wireless-enabled laptops, desktops, gaming consoles, smart phones, tablets, and printers.
Check for a temporary service interruption.
There may be an outage in your area. Wait 15 to 30 minutes and try to get on the Internet again
Refresh your computer's Internet signal (IP address).
When your computer connects to the Internet, it is assigned an Internet Protocol address (IP address), usually a different address each time you connect. If you're experiencing slow or no signal, the
Part 1: Troubleshooting a Connection Problem
Chris works for a large corporation that has several branch offices in the city. Operating as a certified computer support technician, he must roam among the branch offices, solving computer and network problems as they arise. Chris receives a call that a remote office is having network problems. When he arrives at the remote office, he is told that the network is down. This office consists of seven computers connected to a router, which is connected to a cable modem.
Answer the following question: What are the first three things Chris should check?
First off I would check to see if everything it connected properly.
Unplug the modem, then plug it back in.
If you were able to surf the web but now you can’t, this fix is for you.
1. Close the browser if it’s open.
2. Unplug the modem’s power cord. Not sure which is the power cord?
3. Count to 15, which lets the modem power down.
4. Plug it back in.
5. Wait two minutes for the modem to initialize the connection.
6. Open your web browser. Then try to open a reliable web page, such as www.google.com.
The next step I would take was look at the router and make sure its working and connected correctly.
Router
Without a router, the Ethernet or USB cable connects from the modem to the computer.
With a router, the Ethernet or USB cable connects from the modem to the router, then from the router to the computer.
A wireless router gives Internet access to wireless-enabled laptops, desktops, gaming consoles, smart phones, tablets, and printers.
Check for a temporary service interruption.
There may be an outage in your area. Wait 15 to 30 minutes and try to get on the Internet again
Refresh your computer's Internet signal (IP address).
When your computer connects to the Internet, it is assigned an Internet Protocol address (IP address), usually a different address each time you connect. If you're experiencing slow or no signal, the