Preview

Skills Audit

Satisfactory Essays
Open Document
Open Document
568 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Skills Audit
Skills Audit:
Skills-
Interpersonal Skills-
I have been working In the food and Hospitality industry for past two years. Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a number of skills, such as effective verbal and non-verbal communication, ability to ask relative questions, to be attentive, problem-solving and decision making skills. Customer relations involve understanding the needs of customer, providing appropriate service, and handling complaints and feedback.
Technical Skills-
I am an IT student for past two months and I have learned and devoloped so many IT skills in a very short time still I know this is not going to enough to do the whole Job at the work. All I know was How to connect one computer to Another, Technical aspects of a computer ex. CPU, ALU. I could design a very basic web page and I had a little knowledge of photoshop but I think this very basic stuff was more than enogh to do the job. the skills I learned was How to be a good time photo editor, and cost effective. how to sharp my photoshop skills by editing tons of photos (sign) at workplace.
Research Skills-
As I have been working in food industry for past 2 years I have devoloped this skill, and I have improved it over the time. but when I worked in IT Sector which was out my comfort zone I had to refubrished my Research skill because this sector is totally diffrent from food industry and keep getting change constatly, working in IT sector I devolped this skill by deeply looking in the IT industry and coming up with new ideas, which worked some times so it really helped me to improve my Research skills.
Knowledge-
Quailfications- I did my Leaving cert last year in accounting and currently I am an IT student for past two months.
Courses- I am doing a Fetac Level 5 course in Information

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Btec Business Unit 23 M3

    • 711 Words
    • 3 Pages

    The other skill that I need to develop is the ability to implement systems (such as workplace information, risk management, continuous…

    • 711 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    I am going to analyse how different communication types are used to meet the customer requirements in different catering establishments. Good listening skills are a key factor when delivering customer service because the customer needs to know that they are being listened to and so they feel appreciated. It is also important to have good communication when training the staff as they basically keep the establishment running and they have to be able to communicate well with other staff members to make sure everything runs smoothly.…

    • 1045 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    Get and deform IT skills including how to manage with cryptography, IT assessments and IT audits.…

    • 1433 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    Castle Family Restaurant

    • 1300 Words
    • 6 Pages

    The staff of any restaurant industry needs to be able to meet the needs of the customers and the Managers…

    • 1300 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    Proven communication and problem-solving skills involving discerning customer needs and relating well with a diverse public…

    • 169 Words
    • 1 Page
    Satisfactory Essays
  • Satisfactory Essays

    Btec First Diploma Unit 16

    • 3695 Words
    • 15 Pages

    I have little experience of customer service; this will come under one of my strengths. With the little customer service skill that I have, I am able to communicate with customer and find out their needs and how I can provide that best customer service possible…

    • 3695 Words
    • 15 Pages
    Satisfactory Essays
  • Satisfactory Essays

    I have been working in the customer service industry for quite a good period of time now. I interact with people from different walks of life with different attitude and different cultures on daily basis. one skill that I have learmed to adapt and very proficient at is the ability to provide good customer service skills and giving people the attention that they need to fufill their needs (even if they give you hell). I would also say that having the gift of speaking and understand both Samoan and English is one of my profession since that sometimes when have we Non-English speaking Samoan Customers in my work place I get to play the role of a…

    • 118 Words
    • 1 Page
    Satisfactory Essays
  • Good Essays

    Internal Customer Service

    • 1157 Words
    • 5 Pages

    1) What interpersonal skills do you currently have that will allow you to be successful in your new position? When dealing with customers, I find that I am able to listen to them and figure out their needs in a timely manner, while striving for one call resolution. I find that by being empathetic to their moods and feelings are a big help. During my time as a customer service professional I have developed skills that give me an edge while working with the difficult or angry customer.…

    • 1157 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    I have been engaged in customer service for 2 years. I know how to treat my customer pleasantly. I know the basic greeting and how to use the cashier. I used to work in a reception in a shopping center. I needed to face different people and know how to confront the customer. I have enriched my communication skills after this 2 years. Furthermore, I am a team player .I am glad to work in team and share my happiness with my teammate. I will be very cooperative and work together to get the good result for the whole team or whole company.…

    • 422 Words
    • 13 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Over ten years working in a competitive field, I developed superior customer service skills. When interacting with clients, I rely on professionalism, friendliness, and courtesy to foster productive relationships. Strong written and verbal communication skills create the robust dialogue essential to maintaining customer satisfaction as well as for an effective team.…

    • 216 Words
    • 1 Page
    Satisfactory Essays
  • Better Essays

    Hr Training Class

    • 1699 Words
    • 7 Pages

    Customer demands and the rise in competition have caused many companies to focus on customer service and relations. The ability to provide great customer services has much to do with the success of many individuals and companies. Customer service isn’t about giving the customer exactly what they want. It involves skills such as problem solving, empathy, interpersonal skills, communication, and leadership abilities. Employee performance can be improved in many ways. Training is one way to emphasize employee performance. Each customer interaction is a representation on the company. How the employee handles the interaction is a direct determination of whether the customer will return.…

    • 1699 Words
    • 7 Pages
    Better Essays
  • Good Essays

    Why Am I in College?

    • 386 Words
    • 2 Pages

    how to manage and operate anything pertaining to computers. Once having all the skills I need, I…

    • 386 Words
    • 2 Pages
    Good Essays
  • Good Essays

    On this paper I will be trying to explain and talk about certain skills that I believe I posses and how those skill work and help me to achieve my goals in life and in my professional life. There are many types of skills and is not until we sit down and think about what skills are and how is it that we use them, that make us reaklize who we really are. There are social skills, basic personal skills and professional skills, there is so much we can say about what the difference is and how we applied these skills in our everyday life. So I will try to pick a handful of skills that I believe I have or had adquire thru the years.…

    • 2570 Words
    • 11 Pages
    Good Essays
  • Better Essays

    It is your responsibility to use appropriate interpersonal skills to identify and clarify what all your customers need and to follow your organisation's requirements when dealing with customers. For example, what is your organisation's expectation in regards to payment and delivery options, OHS, anti–discrimination?…

    • 2862 Words
    • 12 Pages
    Better Essays
  • Satisfactory Essays

    My Foundations Lab

    • 307 Words
    • 2 Pages

    * Applying your skills professionally is very important. You want to make sure that you’re representing the company well. I want to make sure that I correct my writing skills so that when I go to apply for a position or type up my resume there are no mistakes. I understand that no one is perfect but I definitely don't want to come across as stupid neither.…

    • 307 Words
    • 2 Pages
    Satisfactory Essays