Six Sigma

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Int. J. Computer Aided Engineering and Technology, Vol. 3, No. 1, 2011

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Implementation of Six Sigma in Indian industries – a Delphi study R.K. Padhy and S. Sahu* Department of Industrial Engg. & Mgmt., Indian Institute of Technology, Kharagpur-721302, India E-mail: rkpadhy@iem.iitkgp.ernet.in E-mail: sahus@mech.iitkgp.ernet.in *Corresponding author

R.K. Das
Department of Mechanical Engg., College of Engg. & Technology, Bhubaneswar-751003, India E-mail: ranjitdas@gmail.com Abstract: A Delphi study was carried out to review and analyse the critical issues that affect Six Sigma initiatives in Indian context. This research is aimed at assisting Six Sigma management professionals, researchers and organisations to gain a better understanding of the critical factors that affect the successful implementation of the programme in India, and its future evolution. Consensus among experts has been arrived upon various issues related to implementation of Six Sigma. The expert opinions invited on various issues have been discussed in the context of present scenario. The main consensual issues as prioritised by the experts are top management commitment, developing an effective system for project selection, monitoring and selection of right people, with strong emphasis on training. The experts’ priorities also focus on effective resource management and communication system. Based on the conclusion drawn from the study and literature reviewed, the effective implementation of Six Sigma also warrants the identification of the risk associated with it, and the development of an appropriate system to mitigate the risk at the earliest. Keywords: Delphi; Six Sigma; critical success factors; key drivers Reference to this paper should be made as follows: Padhy, R.K., Sahu, S. and Das, R.K. (2011) ‘Implementation of Six Sigma in Indian industries – a Delphi study’, Int. J. Computer Aided Engineering and Technology, Vol. 3, No. 1, pp.19–33. Biographical notes: : R.K. Padhy is a PhD scholar in Operations Management in the Department of Industrial Engineering and Management, Indian Institute of Technology, Kharagpur. His research interest includes Six Sigma, Total Quality Management, and Balanced Score Card. He is currently working with National Productivity Council of India as Deputy Director and he has ten years of consulting experience.

Copyright © 2011 Inderscience Enterprises Ltd.

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R.K. Padhy et al.
S. Sahu is currently working as a Professor in the Department of Industrial Engineering and Management, Indian Institute of Technology, Kharagpur. He has published around 40 papers in refereed journals like International Journal of Production Economics, International Journal of Production Research, and international conferences. He has successfully guided 13 PhD scholars during his 38 years of teaching and research at IIT, Kharagpur. He was a member of the Editorial Board of International Journal of Production Research for several years. R.K. Das is currently working as a Reader in the Department of Mechanical Engineering at College of Engineering and Technology, Bhubaneswar. He has 21 years of teaching and research experience and produced several papers in journals and international conferences. His research interest includes production management, warranty management and data mining.

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Introduction

Six Sigma was pioneered by Motorola in 1980s as an approach to improve productivity, quality and reduce costs in the arena of overwhelming competition. Within a span of few years, it proved to be a successful business improvement strategy for corporate growth and breakthrough quality improvement. Now, it has been felt that perhaps Six Sigma is the most successful business improvement strategy developed during the last 50 years. It is the process management tool that has yielded the greatest results (Dusharme, 2006). Its application extends beyond manufacturing to services like finance, healthcare and other areas, where TQM...
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