Shadowing Report

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Shadowing Report

Interview Date: 04.08.2012
Interview Time: 1:00pm
Shadowing Date: 04.12.2012
Shadowing Time: 8:30am – 2:00pm

The person I chose to shadow for this assignment is John Smith who is a friend of mine. He, himself has been in the management profession for the past 4 years or so starting at Pizza Hut. According to him, he worked at Pizza Hut for about six years and was originally hired as a driver. Due to a car accident, the management opportunity fell into his lap and he began training as a shift manager. He moved his way up quickly to become the acting Store Manager, although he says his official title was Assistant Store Manager. He worked for Pizza Hut for a total of 6 years with half of those years in the management position before finally pursuing another job in another city. That job was with Mighty Taco, Inc, which I'm sure you have heard of because the restaurant is a staple to the Buffalo area. He then packed up himself and his family from the Rochester area to move here to accept the position. I asked him why he made that move and he said it was so his wife could get help with their newborn daughter while she went back to school. He said that it was actually his wife who found the listing for the job in the newspaper and encouraged him to send in his resume. Because of his experience with management when working at Pizza Hut, he was essentially hired after one interview. He has now worked for Mighty Taco as a Manager for almost a year and he works with other Managers, including Shift Managers, Managers and General Managers, and crew members.

Mighty Taco, Inc, as I mentioned before, is a staple to the Buffalo area that was founded in 1973. The almost 40-year old company describes itself as being synonymous with fast, delicious, Buffalo-style Mexican food and has about 20 different locations. The first Mighty Taco opened up in Buffalo, NY at 1247 Hertel Ave on August 31, 1973, and although that location is no longer around, the company has made its name for itself within the Buffalo community. The restaurants have what you would expect from a fast-food Mexican chain in that they primarily sell tacos and burritos, but with a twist. They have specials such as the “Roastito” which consists of chicken breast or steak in a tortilla with roasted peppers and onions, cheese and sour cream, the “El Nino Burrito” which has half a pound of ground beef in it and the “Mighty Fish Taco” which consists of a battered fish filet, lettuce, tomato cheese and tartar sauce or salsa. One of the things that I believe makes the company so unique is there unusual advertisements. I remember when I first moved to this area a decade ago and saw my first Mighty Taco commercial on the TV. I must say that it weirded me out, but the advertisements have grown on me over the years and I appreciate their uniqueness. From the chanting of “Mighty Taco, Mighty Taco, Mighty Taco” to “Buf-Mex at its Best” the company has won the hearts of all within this area.

One might think that working in a fast-food restaurant that education and training may not be necessary but I learned very quickly that this is far from the truth. While this may be true to be a crew member, being a manager in this industry requires the manager to be fully prepared and equipped for anything that comes to them, including training and education. When asked about such training, Steve explained that he received most of his training at his previous job at Pizza Hut. There were many training seminars and programs that he had to go through, including mock role plays and information on how to deal with various paperwork. An example of a mock role play he gave was a customer coming in complaining they found a foreign object in their food and how they would handle it. This later came into real life when one day at Mighty Taco a customer actually came up to him with a complaint of a foreign object found in their food. He said it was kind of...
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