Roman Bistro Rules

I am a waitress at the Roman Bistro restaurant in Forest Hills, Pennsylvania. I have held this position since April 2015. I must abide by the rules outlined in the employee handbook in order to secure my position as a server. Other rules that I am expected to follow come directly from my bosses, Mike and Rose Roman, and my managers, Elizabeth and Joe. The rules that I am obligated to follow are extensive but are designed to keep the restaurant running smoothly, customers satisfied, and employees safe.
The rules that I am expected to follow as an employee at the Roman Bistro can be categorized into two separate classifications: rules regarding employee conduct, and rules regarding procedure. Although similar to some regard, these two categories
These rules regarding employee conduct are subject to change based on who is giving the verbal command. For example, Mike Roman, the owner, has a very low tolerance for a lack of employee professionalism. Although it is not stated in the employee handbook, Mike has articulated verbal rules regarding employee interaction with guests. This includes the requirement of employees to say a welcoming and parting phrase to all guests that walk in and out of the doors of the Roman Bistro. According to Mike, failing to greet and thank guests as they leave breaks a rule of employee conduct because it demonstrates a lack of employee professionalism. If I were to fail in greeting a guest, I would be punished by Mike Roman. If I were to fail in greeting a guest in front of one of my more laid-back managers, I would most likely go unpunished. This demonstrates how the verbal rules of conduct are subject to change. Therefore, these rules only apply to me in certain
These rules are most often found written in the employee handbook and they vary in importance. Although some of these rules are followed and enforced more strictly than others, the contractual nature of these rules between the employer and employees justifies the employer firing the employee for noncompliance with any and all of these rules. These rules regarding procedure are intended to keep employees in line with restaurant policies.
Other rules regarding procedure are verbally outlined during “employee lineup”, or are posted as written “to-do” lists in the restaurant. These rules regarding procedure are intended to emphasize the “correct way” of serving at the Roman Bistro and ensure that employees can be successful at their job. These rules regarding procedure have the best interest of the employee in mind. If there are no rules on how to correctly serve, and if there is no one in charge to enforce these rules, both the server and restaurant suffer.
At the Roman Bistro, rules regarding procedure include those in relation with employee compensation, employee dress code, employee interaction with other coworkers (which includes inappropriate relationships, harassment, inappropriate verbal/physical conduct,) employee vacations, smoking policies, the employee termination process,