By the early 2000s, Rocky Mountain Outfitters had grown to become a “significant regional sports clothing distributor in the Rocky Mountain and Western states. The states of Arizona, New Mexico, Colorado, Utah,Wyoming, Idaho, Oregon, Washington, and Nevada, and the eastern edge of California had seen tremendous growth in recreation activities” (RMO 2009). Because most outdoor and water sports had all become a tremendous interest in these states, to respond to the market,RMO expanded its line of sportswear. ROM’s natural extension meant considerable changes in transaction processing systems in order to handle their phone orders (Chapter 2 2004).
RMO provides a Web site featuring its products and nearly all product offered are included in an on-line catalog posted on the Web site, but at this present time, orders could only be placed by mail or by phone. To be able to support the sales properly and not incounter unreliable service, inventory shortages, occasional double billing, and poorly handled returns, RMO decided to think carefully about their entire information technology infrastructure and create a strategic information systems plan. During the strategic planning process, executives asked themselves where the business is now, where they want the business to be, and what they have to do to get there.
“Systems analysis means understanding and specifying in detail what the information system should do. Systems design means specifying in detail how the many components of the information system should be physically implemented” (Chapter 9 2004). Each phase of the The Systems Development Lifecycle (SDLC) used was the results of the previous Phase. One reason phases overlap is efficiency. At the same time that the team members are analyzing needs, they may be thinking about and designing various forms or reports. Information Gathering Technique
The information systems strategic plan in implimenting the customer support system (CSS)...