Rlht2 Task 3

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A Service Level Agreement for Provision of Specified IT Services Between Finman Account Management, LLC, Datanal, Inc., and Minertek, Inc.

1. Period of Service

The service level agreement (SLA) is for a period of three years, commencing on July 1, 2011, and concluding on June 30, 2014, with provision for renewal and extension upon agreement of all parties and contingent upon satisfactory fulfillment of specified services, as determined by semiannual review.

2. Parties to the Agreement

Finman Account Management, LLC, employs more than 9,000 professional staff in 70 offices located in 20 countries and realizes gross income of nearly $4 billion annually. Finman provides a range of business management services and takes particular pride in staying abreast of information technologies, trends, and applications—particularly those that help control costs, eliminate overlap, and enhance efficiency and productivity.

With more than 50 years experience in business management, Finman has gained a broad and deep understanding of their own and their customers’ resources, needs, and growth potential, particularly in the present rapidly evolving and expanding IT environment. After meticulous review, Finman has determined that with the assistance of the above-named firms, Finman will be positioned to significantly improve and expand its services to its existing customers and compete more effectively nationally and internationally.

Datanal, Inc., was established by five IT entrepreneur colleagues in 2002. It enjoys a reputation for outstanding performance and presently employs some 350 IT specialists, most with proven skill in analyzing, organizing, and managing large, diversified streams of data and databases in logical, systematic form, transparently and effectively bridging present artificial separations. By enabling customers to assimilate a consistently large influx of new data while simultaneously drawing from previously unrealized complementary database resources, Datanal enables its customers to perform more effectively in a highly competitive economy. Datanal works toward a unified IT management plan across an entire organization—even across separate departments and divisions.

Minertek, Inc., begun by two federal laboratory computer scientists in 2005, has built a team of more than 200 skilled software developers with particular interest and proficiency in designing and creating innovative and effective data mining programs and applications for research and business. Minertek previously teamed up with Datanal to provide more cost-effective software and data management approaches for payroll and tax services, enabling customers to reduce or eliminate duplicate, parallel systems and achieve economies of scale.

Datanal and Minertek’s combined expertise will enable Finman to significantly advance beyond its traditional yet highly respected services. Finman expects to expand its services to existing customers by 5 to 10% over the first year of the SLA, increasing its market share by more than $1 million in the succeeding year, with proportionate increases in subsequent years.

3. Background and Rationale

In recent years Finman and its customers have devoted time and resources to anticipate IT trends and applications that have a transforming effect on their companies and operations, presenting them with sometimes difficult short-term choices and radically different strategies for the future. The IT challenges have been paramount, effecting structural and operational change in government, academic and research institutions, healthcare and emergency services, banking and finance, manufacturing, transportation, and all service providers.

Finman views this SLA as a groundbreaking venture to harness the diverse array of IT-borne customer demands and opportunities that cannot be met by adhering to traditional paradigms. Finman’s objectives in the SLA are to compete more effectively in a highly competitive...
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