Resorts World Sentosa Private Limited is the leisure and gaming company that owns and operates Singapore’s biggest Integrated Resort, a 49-hectare development called Resorts World Sentosa. The mega resort is located on Singapore's holiday island of Sentosa.
The S$6.59 billion must-see destination welcomed its first visitors at its soft opening in early 2010. Resorts World Sentosa started operations with the four hotels in January, the Resorts World Casino in February and Universal Studios Singapore® family theme park in March, along with MICE facilities that include one of Asia’s largest Grand Ballrooms. It offers a wide range of entertainment and shows, as well as celebrity chef restaurants, brand-name boutiques and a half-kilometer long shopping and dining Strip named FestiveWalk.
Two more hotels, the Marine Life Park and the Maritime Experiential Museum will be added in subsequent phases of the resort’s growth.
Resorts World Sentosa is a wholly-owned subsidiary of Genting Singapore Public Limited Company (PLC), a leisure and gaming company listed on the mainboard of the Singapore Exchange. Genting Singapore PLC is part of the Genting Group that is listed in Malaysia.
Dining can be a fun experience at Universal Studios Singapore.
For some classic American fare, grab a gourmet sandwich at Celebrity Café and Bakery or sink your teeth into savory cheese burgers at Mel’s Drive-In. You might just be entertained by dancing and singing servers. Craving for some oriental flavour? Taste authentic Cantonese cuisine at Hollywood China Bistro or go for South East Asian favourites like noodles and curries at Casa Del Wild. Be it fine-dining or a quick casual lunch you’re after, it’ll be full-filling and fabulous!
3.2.1 Service Quality
This problem may occur every time even from professional staff, especially, untrained or unqualified staff. For example, when guests want to know some products such as wine list details, they can ask every...