Preview

Sustaining Employee Performance

Good Essays
Open Document
Open Document
1517 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Sustaining Employee Performance
Sustaining Employee Performance
HRM/300 Fundamentals of Human Resource Management
March 18, 2013

Sustaining Employee Performance
Baderman Island has been dedicated to providing guests and visitors with unique and great experiences since opening to the public in 2004. “The Board of Directors and operational leaders in the organization, empowers its staff to offer unsurpassed quality of customer service, through individual acts of random kindness and specialty services” (University of Phoenix, 2012). Exceptional customer service is a top priority of the management and staff at Baderman Island. The resort offers numerous accommodations at prices that are affordable for every budget. Each individual position within this company adds value to the organization as a whole. Of particular interest the visitor center supervisor and wait staff have important duties to customers and the organization. The visitor center supervisor reports to the General Manager of recreation and activities and is responsible overseeing the daily functions of the visitor center. In addition to daily functions the supervisor must manage all staff members within the visitor center. In conjunction with the general manager the supervisor works of profitability and growth for the organization. The general manager of food services is responsible of the wait staff at all restaurants within the resort. Wait staff are essential employees in ensuring visitors and guests have great experiences in restaurants which will keep them coming back. With such vital roles in the success of the organization it is important to have a performance management system in place. In addition to competitive compensation and benefit plans; establishing a performance management system that efficiently evaluates each job is beneficial to a company.
General Function of Performance Management Systems
Boardman Management group manages resort with a mission statement to provide a unique and quality experience for



References: DeCenzo, D., & Robbins, S. (2007). Fundamentals of human resource management (9th ed.). Hoboken, NJ: John Wiley & Sons. University of Phoenix. (2012). Virtual Organizations-Baderman Island. Retrieved from University of Phoenix, HRM/300-Fundamentals of Human Resources website.

You May Also Find These Documents Helpful

  • Better Essays

    When Good Review Go Bad

    • 1101 Words
    • 5 Pages

    Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2011). Fundamentals of Human Resource Management (fourth ed., pp. 91). New York, NY: McGraw-Hill…

    • 1101 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    |Instructional Topic |This course is for service staff supervisors and managers of Boardman Island Resort. |…

    • 1629 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    References: Noe, R, A., Hollenbeck, J. R., Gerhart, B., and Wright P. M. (2011). Fundamentals of human resource management. (4th ed. ed.). New York: McGraw-Hill/Irwin.…

    • 541 Words
    • 3 Pages
    Good Essays
  • Better Essays

    References: DeCenzo, David A., & Robbins, Stephen P., (2010). Human Resource Management (10th ed.). Hoboken, NJ: John Wiley & Sons, Inc.…

    • 1980 Words
    • 8 Pages
    Better Essays
  • Better Essays

    Apollo Group, Inc. (2011). Riordan Manufacturing. Legal: Corporate governance plan. Retrieved from HRM/300--Fundamentals of Human Resource Management course website.…

    • 1442 Words
    • 6 Pages
    Better Essays
  • Better Essays

    References: DeCenzo, D. A. (2007). Fundamentals of Human Resource Management (9th ed.). Hoboken, NJ: John Wiley & Sons, Inc.…

    • 1219 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    Employee Performance

    • 1934 Words
    • 8 Pages

    References: DeCenzo, D., & Robbins, S. (2007). Fundamentals of human resource management (9th ed.). Retrieved from The University of Phoenix eBook Collection database.…

    • 1934 Words
    • 8 Pages
    Powerful Essays
  • Better Essays

    Trends in the Workplace

    • 1135 Words
    • 5 Pages

    References: Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2014). Fundamentals of Human Resource Management (5th ed.). New York, NY: McGraw-Hill.…

    • 1135 Words
    • 5 Pages
    Better Essays
  • Better Essays

    Cited: Noe, Hollenbeck, Gerhart, & Wright, (2014). Fundamentals of Human Resource Management. (5th ed., p. 103). New York, NY: McGraw-Hill Education.…

    • 1622 Words
    • 5 Pages
    Better Essays
  • Better Essays

    There is usually a multitude of different positions within an organization. The different positions are determined by the size of the organization. While many positions may have similar characteristics when it comes to performance and compensation many are also at opposite ends of the spectrum. Based on the position, companies may choose different methods of evaluating performance. Companies also choose different pay scales and incentives based on each position. Two positions that may be compared would be a triage nurse and an admission receptionist. While both of these positions exist in the hospital, they are going to be reviewed and compensated in different ways.…

    • 1662 Words
    • 5 Pages
    Better Essays
  • Good Essays

    A strong and effective performance management system “enables a business to sustain profitability and performance by linking the employees' pay to competency and contribution. It provides opportunities for concerted personal development and career growth. It brings all the employees under a single strategic umbrella. Most importantly, it gives supervisors and subordinates an equal opportunity to express themselves under structured conditions”. (Slideshare, 2012)…

    • 776 Words
    • 4 Pages
    Good Essays
  • Good Essays

    References: DeCenzo, D. A., & Robbins, S. P. (2010). Fundamentals of human resource management. (10th ed.). Hoboken, NJ: John Wiley & Sons, Inc.…

    • 636 Words
    • 3 Pages
    Good Essays
  • Good Essays

    References: Gerhart, B., Hollenbeck, J., Noe, R., & Wright, P. (2009). Fundamentals of human resource management (3rd ed.). New York, NY: McGraw-Hill.…

    • 579 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    My Paper

    • 371 Words
    • 2 Pages

    The role of the customers and patrons are also to create revenue for the all-inclusive resort itself increasing profits along with giving ideas to improve the experience at Baderman Island Resort. Baderman Island Resort knows that their internal and external stakeholders; their employees and their guests, are the most valuable people for keeping their business a success. Organizational efforts reduce the impact of job related stressors generally would be very helpful for Baderman Island Resort employees. Since this is a resort destination, the company could offer family friendly benefits by offering a weekend where the employees and their families are invited to enjoy the island and its amenities together at no cost. The type of organizational structure employed by the business, as well as identify the key positions that support its organizational structure are the primary reasons for the organizational existence that analyze the organizational structure. Organizational structure is used as a foundation to ensure each department as well as employee knows the proper direction to take. An individual and teamwork with an organization as such as Baderman Island Resort will help build what is known as their organizational structure. The organizational structure can also identify the position that Baderman Island Resort has and also it can define the individual job role. Structure is an important role in achieving organization, for it breaks doe the relationship between the employer and the employee and open the communication channel. Baderman Island Resort is managed by the Boardman Management Group it is an all-inclusive self-contained resort. This resort offer many different things and all 3 hotels are located on the island that possess a functional leadership structure that includes all employees. The Boardman Management Group understood, and they knew how to run a company and run it successful by implementation and organizational structure that is based on size that…

    • 371 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    In WIYCR, management team is divided into two parts: head office in Chicago and resort management in BVI. Due to the lack of sensitivity of BVI vacation market, the Chicago office had over-booked the resort by 20 percent without telling the guests. Therefore, during the peak season the number of guests is much greater than the carrying capacity of the resort. There was no enough staff to serve the guest, even there were no enough rooms available for guests, so they had to stay on boats for few nights until rooms become available. Complaints from guests are inevitable. Moreover, since Chicago office continues its over-booking practice over the past 3 years, ignoring the opposition from the Rooms Division Manager and staff under the department. This partly contributes the current low staff morale.…

    • 1001 Words
    • 5 Pages
    Good Essays