Resolving Conflicts With People
Conflict in the workplace just seems to be a fact of life. There are situations where different people with different goals and needs have come into conflict. And if the conflicts are not resolved they can be intense personal animosity between individuals involved. There are bound to be differences, arguments and conflicts in the work place and conflict resolution is an essential skill that a person should have. This is a skill that is thought or acquired through experience and learning from others.
Over the years I have been involved in situations where there were arguments, differences in opinion which all usually resulted in a conflict of some sort. I think conflicts also have magnitudes and the scale of a conflict and how important the situation is to the job can also dictate how and when it is resolved. In this paper I will describe one of the situations where I was involved in a conflict, what transpired and how it was resolved. A couple years ago I found myself in a situation at work where I was not happy with one of my colleagues. I was about to go on a month log vacation and after a conversation with my manager he designated a colleague as my back up and suggested I updated them on things I was working on and what they needed to do to keep the work progressing while I was gone. Basically my job is to support airlines by responding to questions and issues that they have about the Airplanes that by company sells to them. This was a very critical part of what the company did and was part of supporting customers to keep them happy and potentially buy from us again in the future. So I scheduled a meeting with my colleague and we talked about all the projects I was working on, the status of the projects, what needed to be done to complete the project and how to support the new incoming projects. I told him about the issues I was having with some airlines, the point...
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