Research Paper Sample

Page 1 of 71

Research Paper Sample

By | December 2012
Page 1 of 71
PERFORMING COMPUTER OPERATIONS

LO1. Plan and prepare for task to be undertaken
LO2. Input data into computer
LO3. Access information using computer
LO4. Produce/output data using computer system
LO5. Maintain computer equipment and systems
* Basic ergonomics of keyboard and computer use
* Main types of computers and basic features of different operating systems * Main parts of a computer
* Storage devices and basic categories of memory
* Relevant types of software
* OH & S principles and responsibilities
* Reading skills required to interpret work instruction
* Communication skills

PERFORMING WORKPLACE AND SAFETY PRACTICES

LO1. Follow workplace procedures for health, safety and security practices LO2. Deal with emergency situations
LO3. Maintain safe personal presentation standards
* Interpersonal skills
* Good working attitude
* Workplace health, safety and security procedures
* Emergency procedures
* Personal presentation
* Safety Practices
* Proper disposal of garbage
* Practice safety measures
* 5S Implementation
* Ability to make decision
* Time management
* Ability to offer alternative steps
* Care in handling and operating equipment

PROVIDING EFFECTIVE CUSTOMER SERVICE

LO1. Greet customer
LO2. Identify customer needs
LO3. Deliver service to customer
LO4. Handle queries through telephone, fax machine, internet and email
LO5. Handle complaints, evaluation and recommendations
* Communication
* Interactive communication with others
* Interpersonal skills/ social graces with sincerity
* Safety Practices
* Safe work practices
* Personal hygiene
* Attitude
* Attentive, patient and cordial
* Eye-to-eye contact
* Maintain teamwork and cooperation
* Theory
* Selling/upselling techniques
* Interview techniques
* Conflict resolution
*...