Quationair on Airtel Broadband Customer Satisfaction

QUESTIONNAIRE BASED ON CUSTOMER SATISFACTION

NAME OF THE ORGANISATION :………………………………………

ADDRESS / OFFICE (1) ..........…………………………………………………
BRANCH OFFICE / HO ....…………………………………….( INDIA / ABROAD)

CONTACT NO. (...S)..... (1) …………………………… (2) ………………………

INFORMATION COLLECTED FROM ………………………………………

DESIGNATION/ E-MAIL ID …….……………………………………………

NO. OF INTERNET USERS ………..………

HOURS OF USAGE PER DAY................................................. * * ABOUT YOUR ORGANISATION

SYSTEM ADMINISTRATOR……………...........………………..
IT MANAGER …………….………………………………………

1. Overall, how do you feel about your experience with BHARTI as your Internet Service Provider? Excellent [ ] Very Good [ ] Good [ ] Fair [ ] Poor [ ] 2. Rate the following aspects of your internet connection from BHARTI Excellent Very Good Good Fair Poor
Reliability [ ] [ ] [ ] [ ] [ ]
Speed [ ] [ ] [ ] [ ] [ ]
Busy signals [ ] [ ] [ ] [ ] [ ]
Disconnects [ ] [ ] [ ] [ ] [ ] 3 In speaking with your support representative, how would you rate the following as friendly, as professionalism or as in interested in solving your problem? a. Friendly
As friendly as I expected [ ] Friendly [ ]
Average [ ]
Less friendly than I expected [ ] Unfriendly [ ]
N/A [ ] b. Professionalism
As professional as I expected [ ] Professional [ ] Neither professional nor unprofessional [ ] Less professional than I expected [ ] Unprofessional [ ]

c. Interest in solving your problem
As interested as I expected [ ] Very interested [ ] Interested [ ] Neither interested nor uninterested [ ] Uninterested [ ]
4.When solving your problem, how would you rate the information provided?
Extremely well presented and understandable [ ] Well presented and