Questionarrie

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Questionnaire
Q no.1 What kind of packaged drinking water does you keep at store ? A] Standard Brand B] Local brand

2. Which kind of packaged drinking water does customer ask ? A] Standard brand B] Local brand

3. Which standard brand preferred by you mostly to customer? 1. Bisleri
2. Kinley
3. Bailey
4. Aquafina
5. Oxyrich
6. Other

4. Why do you prefer to sell this brand to customer?
1. Availability
2. Quality
3. Customer pref.
4. Profit margin
5. Other

5. On what basis customer prefer to purchase mineral water?
1. Availablity
2. Quality
3. Brand
4. Price
5. Other
6.When a Customer talk of mineral water, Which brand comes into his mind? 1. Bisleri
2. Kinley
3. Bailey
4. Aquafina
5. Oxyrich
6. Other

7.Which Bisleri package has the maximum selling?
1. 500 Ml
2. 1 Litre
3. 2 Litre
4. 5 Litre

8.Which company provides you better profit margin?
1. Bisleri
2. Coca Cola(kinley)
3. Parle(bailey)
4. Pepsi co.(aquafina)
5. Oxyrich
6. Other

9.Which company provides you best schemes?
1. Bisleri
2. Coca Cola(kinley)
3. Parle(bailey)
4. Pepsi co.(aquafina)
5. Oxyrich
6. Other

10. Do you receive any complaints regarding bilseri?
1. Very few
2. Few
3. Sometimes
4. Most of the time
5. Always
11.Do you forward these complaints to the company?
1. Very few
2. Few
3. Sometimes
4. Most of the time
5. Always
12.How do you rate the resolution is being given by time and techniques adopted by company? 1. Poor
2. Fair
3. Good
4. Very good
5. Excellent
13.Are your suggestions are considered by the Company?
1. Yes
2. No
3. Can’t say
14.How many brands do you keep at shop with bilseri?
1. 1
2. 2
3. 3
4. More than 3
15.If u keep more than 1 brand then which brand you keep with you? 1. Kinley
2. Bailey
3. Aquafina
4. Oxyrich
5. Other
16.According to you what is customer perception towards bisleri? 1. Execellent
2. Very good
3. Good
4. Fair
5. Poor
17.Do you think the promotions and advertising campaigns done by company are sufficient ? 1. Yes
2. No
3. Can’t say
18.How frequently do you place an order of bisleri?
Product name| Daily| Twice a week| Weekly| Twice a month| Monthly| Bisleri| | | | | |
Aquafinaa| | | | | |
Kinley| | | | | |
Bailey| | | | | |
Oxyrich| | | | | |
Other| | | | | |

20. If You have been offered an additional discount of 2% on the purchases 10000>20000 Will u purchase?
1. Definitely
2. Surely
3. Oftenly
4. Rarely
5. No
21.If you have been offered an additional discount of 3% on the purchases 20000>40000 Will u purchase?
1. Definitely
2. Surely
3. Oftenly
4. Rarely
5. No
22. If you have been offered an additional discount of 5% on the purchases <40000 Will u purchase?
1. Definitely
2. Surely
3. Oftenly
4. Rarely
5. No
23.What is your overall experience?
1. Excellent
2. Very good
3. Good
4. Fair
5. Poor
24.Who offers a more attractive prices & schemes ? Kindly specify 3 Brands? 1.
2.
3.

25.Your valuable suggestions to Bisleri
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