Quality Management and Answer A.

Only available on StudyMode
  • Topic: Quality management, Strategic management, Strategic planning
  • Pages : 26 (2592 words )
  • Download(s) : 679
  • Published : November 24, 2012
Open Document
Text Preview
MGC1 Principals of Management Assessment

Correct Answers are in RED
I Scored 64% ( 33/51 )

1.A value chain is the sequence of activities that begins with raw materials.

What result does a value chain end with?

Choose 1 answer

A.
Outsourcing or insourcing
B.
Supply and demand
C.
Delivery of products or services
D.
Operations and logistics

C

2.What happens when an effective value chain is created?

Choose 1 answer

A.
Total quality management is not required.
B.
Profit margins are increased.
C.
Customized products are standardized.
D.
A mission statement is developed.

B

3.Industry and market analysis, competitor analysis, and social analysis are examples of which step in the strategic planning process?

Choose 1 answer

A.
Analysis of internal strengths and weaknesses
B.
Analysis of external opportunities and threats
C.
Analysis of mission, vision, and goals
D.
Analysis of management implementation

B

4.Skilled management, positive cash flow, and well-known brands are examples of which component of the SWOT analysis?

Choose 1 answer

A.
Opportunities
B.
Strenghts
C.
Threats
D.
Weaknesses

B

5.What denotes skills or expertise in an activity that constitutes the roots of competitiveness in an organization?

Choose 1 answer

A.
Strategic values
B.
Opportunities and threats
C.
Products and services
D.
Core competencies

D

X
6.According to Michael Porter's competitive environment model, how can suppliers influence strategic planning?

Choose 1 answer

A.
Suppliers can reduce the numbers of new entrants in the market. B.
Suppliers can reduce the threat from substitute products.
C.
Suppliers can reduce manufacturing time and increase product quality. D.
Supplier can reduce technological, demographic, and legal threats in the environment.

X B

7.A company offers unique products in its industry to create a competitive advantage.

Which type of strategy is the company using?

Choose 1 answer

A.
Standardization
B.
Valorization
C.
Customization
D.
Differentiation

D

X
8.Happy Inc. is a leading provider of family entertainment and BCD is a broadcasting company with news, cable, and entertainment networks. Happy Inc. recently acquired BCD in hopes of boosting its primary business of family entertainment.

Which type of corporate strategy is represented by Happy Inc.'s purchase of their distribution network?

Choose 1 answer

A.
Horizontal benchmarking
B.
Vertical integration
C.
Networking
D.
Strategic alliances

X C

9.A local business has provided services to its customers for 40 years. The business's mission is "To give our customers the best service in town." The owner of the business has had a long-standing dream to franchise the business and become the best provider of its service in the United States.

What describes the owner's dream?

Choose 1 answer

A.
Strategic management
B.
Strategic vision
C.
Strategic mission
D.
Strategic planning

B

10.What is the first step of organizational strategic planning?

Choose 1 answer

A.
Developing a strategic mission
B.
Developing internal strengths
C.
Developing operational goals
D.
Developing external opportunities

A

X
11.The introduction of statistical tools to analyze the causes of product defects is associated with which quality improvement approach?

Choose 1 answer

A.
Flexible Process
B.
Six Sigma
C.
Quality Customization
D.
Customer Process

X C

12.What is the principal idea of reengineering?

Choose 1 answer

A.
To analyze system failures
B.
To focus on creating two-way exchanges with customers
C.
To improve total quality in all businesses for the benefit of producers and consumers D.
To revolutionize key organizational...
tracking img