8 Quality Manangement Principles

Topics: Management, Leadership, Decision making Pages: 11 (2690 words) Published: February 28, 2013
Table of contents
Executive Summary2
Question One4
Customer Focus4
Involvement of People5
Process Approach6
System Approach to Management6
Continual Improvement7
Factual Approach to Decision Making7
Mutually Beneficial Supplier Relationships8
Question Two9
Question Three Key benefits10
Principle 1 – Customer focus10
Principle 2 – Leadership10
Principle 3 – Involvement of people10
Principle 4 – Process approach10
Principle 5 – System approach to management11
Principle 6 – Continual improvement11
Principle 7 – Factual approach to decision making11
Principle 8 – Mutually beneficial supplier relationships11 Question Four13
Principle 1 – Customer focus13
Principle 2 – Leadership13
Principle 3 – Involvement of people13
Principle 4 – Process approach14
Principle 5 – System approach to management14
Principle 6 – Continual improvement16
Principle 7 – Factual approach to decision making16
Principle 8 – Mutually beneficial supplier relationships16 Conclusion17

Executive Summary
In this assignment, it will briefly introduce the concept of the eight quality management to you. It will first introduce what are the eight quality management principles separately. Then it will introduce the importance of the eight quality management principles, a brief story about warm boiled frog will be mentioned which can greatly reflects the condition of the businesses nowadays. Finally, the key benefits and what should managers do will be mentioned. These ideas are acknowledged to the reference books and the internet which really inspires people in the business area a lot.

In the background of the globalization, more and more companies desire to be successful. However, due to the changing environment, it is not easy for businesses to being success. Many business managers lack of the basic business management knowledge. They blame the failing results to the external environment rather than the management manners. During the globalized changing process, the businesses need to be changed in order to fit in the global trade. Therefore, the authority of business management has introduced these eight quality management with many practices. The eight quality management principles tell people in the business about how to manage the internal quality management environment, and it has proved by a large number of people that this tool is really useful.

Question One
The principles of quality management can be divided into eight parts which are customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making and mutually beneficial supplier relationships.

Customer Focus
It is well acknowledged that customers are the base of a business. Therefore, a business should understand the current needs and wants of customers as well as in a long-term vision. In the definition of “customer” according to GB/T 19000-2000, customer is the person or organization who accepts the product. For example, some like consumers, clients, final users, retailers, benefiters and buyers. In the opposite of a customer, is the providers, the provider is the person or organization who provides the products. For example, manufactures, wholesalers, retailers, and providers who provides service or information. There is no customer, if there is no provider. In contract to this, if there is no customer, then the provider is hard to survive. That is why we say customers are the base of a business. In a whole general perspective of the quality management, the next processing is the customer of the before processing. So, we cannot just narrowly think the customer as the “buyer” of the products. For instance, to think about the customer of a car manufacture as only drivers, but not passengers will make the car less qualified.

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