Pwcs 31

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PWCS 31: Principles of communication in adult social care
Identify the different reasons people communicate.
One of the reasons people communicate is to understand each other. Understanding is a big part of communication as you have to understand what people problems may be, but also to take on board their views and opinions on the situation to be in a position to hopefully sort out their underlying problems. Another reason people communicate is so that they can build positive relationships with people and ensure that any support that may be needed, is given in the right way. Positive relationships can turn into wonderful things and can create a great bond with the other person involved which also creates trust eventually. When you are working with other professionals, you must be able to communicate effectively. This is important because you will need to share ideas, feelings, any information you find that you need to tell someone else. Group communication is a great way to communicate with other professionals, as each person has an opportunity to get their point across and have their own opinion on things. For example, Btec states “Groups work best if there is a team leader who encourages everyone to have a say in turn, rather than everyone trying to speak at once.” Btec (2010, P5) Explain how communication affects relationships in an adult social care setting. Communication affects relationships in an adult social care setting due to the way you act around a person. Attitude is a big factor towards how communication affects relationships. For example, if someone is having a conversation and the other person is not really listening and could perhaps be yawning whilst the other person is talking this shows disinterest and can make the person talking feel worthless due to their lack of interest. Body language is also a large factor toward how communication affects relationships. If someone is slouched in a chair or has their arms folded whilst someone is talking it can be rude and shows their lack of interest in what that person is talking about. Body language can also show people’s emotions, for example, if people fold their arms it can mean that they may be uncomfortable, nervous or generally have something to hide. This may affect how clients communicate with you because if someone feels nervous then they may be shy and quiet around you which will make it hard to have a conversation with them, whereas if someone is open and loud then you may feel as though you are not able to speak due to their overpowering nature. 2.1 Compare ways to establish the communication and language needs, wishes and preferences of an individual. There are several ways to establish the communication, language needs, wishes and preferences of an individual. A few of these are listed below: Discussion

Open ended questions
Information from other people
Observation and assessment
Discussion is very important when trying to find out vital information about a person. You will find out how the person reacts to conversation, how they communicate with other people, what languages they speak, what ethnic background they come from and you will also find out more about their culture. If people decide not to have a discussion with somebody, they will find out none of this information which can lead to disrespect to that person, judgement and will make that person feel worthless because you have not taken the time to understand them and find out what sort of a person they really are whereas if you do take the time to get to know them and understand their background, they will feel respected and accepted as a person which will lead to a positive relationship and eventually a great bond. Open ended questions important when having a conversation with someone because instead of having questions where the answer will be yes or no, they will have a more in depth answer to them and the other person will have to give an...
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