Proposed Business Process for a Clinic

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CHAPTER 4
DESIGN OF THE PROPOSED SYSTEM

4.1. Description of Proposed Solution
Based on my interview, observation, questionnaire, and my personal experience of having a treatment in Clinic XYZ, optimization of the current system is proposed. The proposed system will be moving the patients’ data from paper base into computer base. As mentioned on the previous chapter, the biggest problem of the current business process in Dental Clinic XYZ happened because they are still using paper based for patient data and the patient’s membership is heavily depend in a human memory. Therefore, by using computerized system will reduce the human errors that often occur in a business. Moreover, the computerized system will increase the efficiency and effectiveness of the time used to find patient’s data in the inventory, effort, and inventory space to keep patients data. Furthermore, by implementing a good system and high technology, the clinic can increase its reputation and customers’ satisfaction.

The concept of the proposed system is to keep all patients’ data in a database and give a lifetime membership for the patients. The information system that are covered in the proposed system are Patient Database, Treatment Price, and Transaction Record

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4.2. Proposed Business Process
4.2.1. Context Diagram

Figure 28.1 - Context Diagram of Proposed System

Figure 4.1 above shows the differences between the current data flow with the data flow after the new system is proposed. The external agents in this system are still the same (Head of Doctor, Doctor, nurse, administrator, and patient), and they are connected with the Dental Clinic XYZ proposed system. In this context diagram, there are significant changes of data flow for the administrator, doctor, and nurse compared to

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the context diagram before using the proposed system. Here are the comparisons for the context diagrams:


Admin
Current System

Proposed System

Get appointment request

Get appointment request

Make schedule for doctors

Make schedule for doctors

Create or search patient data Create patient data (in database) (paper base), and give it to nurse.
Receive

price

list

for

the

-

treatment from the doctor
Create a bill

Get the bill from the printer and
give it to the patient

Record payment

-

Check paper stock to record Check paper for printer
patient data

Table 4.2 Comparison of administrator job

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Doctor
Current System

Proposed System

Receive schedule list from the Receive schedule list from the administrator

administrator

Receive patient data from the Open patient data in database
nurse
Analyze X-ray result (if any)

Analyze X-ray result (if any)

Update patient data (write the Update patient data (including progress of the treatment)

treatment

note,

price,

prescription, and bill)
Save the updated X-ray result (if Save the updated X-ray result (if any)

any)

List all the treatment and price

-

the treatment
Create prescription

Table 5.3 Comparison of doctor job

-

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Nurse
Current System

Proposed System

Receive patient data from the

-

administrator.
Give patient data to the doctor.
Help patient to get X-ray.

Help patient to get X-ray.

Open patient’s X-ray result and Open patient’s X-ray result and display it in the monitor.

display it in the monitor.

Prepare and check equipments for Prepare and check equipments the treatment.

for the treatment.

Give oral report about the quality Give oral report about the quality of the equipments to head of of the equipments to head of
doctor.

doctor.

Receive order from head of Receive order from head of
doctor about the equipment (order doctor

about

the

equipment

to get new equipment or call the (order to get new equipment or supplier)

call the supplier)

Table 6.4 Comparison of nurse job

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