Project Charter
IT/IS Kiosk
Designing a Kiosk that Serves
Team Charter
Updated: 02/21/2006 Prepared by: Diana Wong Mei Leng
Team Charter
Chartering Group IT/IS Department Sponsor Jose Solera Program Manager Diana Wong Coach John Doe Team Ratification Date: WW8 Team Kickoff Date: WW9
Foundation Elements
Project Objective Project Description
Develop and implement a real-time self-service approach to equip UTP IT/IS Faculty and Current and Prospective Students to improve customer services, expand customer base, reduce labor costs, and provide easy access and information. Users today are smarter and demand transactions to be fast, easy and entertaining with a wide variety services at one place with instant access 24 hours a day, 7 days a week. Companies and organizations throughout the world are constantly investigating new ways to leverage the recent dramatic advances in information technology. The interactive self-service kiosk in general provides higher service levels for customers, faster transactions, and efficient use of personnel for more in-depth customer relations and services. Designed for style and engineered for performances, IT/IS Kiosk provides an effective, manageable and informative system to faculty users, current students, prospective students, and visitors. IT/IS Kiosk provides 24 hours x 7 days online access of IT/IS department information to users. The kiosk serves to update users on the latest information on the IT/IS faculty. IT/IS Kiosk bridges the human resource self-service gap, providing end users with benefits information and keeping them connected with the organization in many other ways. This interactive self-service kiosk employ modular hardware designs that can be expanded to include numerous peripherals, such as touch screens, thermal printers, and card scanners. • No systematic way at present for users to view information on the IT/IS department • Ineffective lecturer-student appointment scheduling system. • Lack of effective and direct
Designing a Kiosk that Serves
Team Charter
Updated: 02/21/2006 Prepared by: Diana Wong Mei Leng
Team Charter
Chartering Group IT/IS Department Sponsor Jose Solera Program Manager Diana Wong Coach John Doe Team Ratification Date: WW8 Team Kickoff Date: WW9
Foundation Elements
Project Objective Project Description
Develop and implement a real-time self-service approach to equip UTP IT/IS Faculty and Current and Prospective Students to improve customer services, expand customer base, reduce labor costs, and provide easy access and information. Users today are smarter and demand transactions to be fast, easy and entertaining with a wide variety services at one place with instant access 24 hours a day, 7 days a week. Companies and organizations throughout the world are constantly investigating new ways to leverage the recent dramatic advances in information technology. The interactive self-service kiosk in general provides higher service levels for customers, faster transactions, and efficient use of personnel for more in-depth customer relations and services. Designed for style and engineered for performances, IT/IS Kiosk provides an effective, manageable and informative system to faculty users, current students, prospective students, and visitors. IT/IS Kiosk provides 24 hours x 7 days online access of IT/IS department information to users. The kiosk serves to update users on the latest information on the IT/IS faculty. IT/IS Kiosk bridges the human resource self-service gap, providing end users with benefits information and keeping them connected with the organization in many other ways. This interactive self-service kiosk employ modular hardware designs that can be expanded to include numerous peripherals, such as touch screens, thermal printers, and card scanners. • No systematic way at present for users to view information on the IT/IS department • Ineffective lecturer-student appointment scheduling system. • Lack of effective and direct