Process Design Matrix And Summary
Process Design Matrix and Summary
OPS/571
February 2, 2015
Process Design Matrix and Summary
Product Process Design Years ago I used to work at Pizza Hut; therefore, the pizza made by Pizza Hut is the product that I am familiar with, and the home delivery service is the service that I am familiar with.
Pizza Hut makes different kinds of pizza and presents special offers each day. The product utilizes an assembly line process where the pizza is prepared after passing through various steps. According to Lerner & Lerner (2008), “an assembly line is a manufacturing system of mass production in which a finished product is manufactured in a step-by-step process involving interchangeable parts added in a sequential manner as it moves continuously past an arrangement of workers and machines” (p. 343). The pizza starts with making dough that is usually ready made by machines. The dough is fresh and its ingredients are of high quality; it is made daily to ensure freshness and good quality. Then the dough is placed on a pan and the employee adds the fresh and clean ingredients, vegetables, and toppings according to each customer’s taste. Later, the pizza is put in the oven where an employee will take care of it and make sure it is baked well. Once the pizza is baked well it is served to the customer. Moreover, to ensure customer satisfaction, the employees at Pizza hut are well trained and polite. Each customer is served according to turn; in other words, the customer that comes first is served first. The employees at Pizza Hut treat customers in good manners; they are so helpful and respectful. Service Process Design A service process design that I am familiar with is the home delivery service at Pizza Hut. This requires the employee to have all the information about the customer who is calling. The employee should get the name and detailed address and save all the information on the system for faster and accurate delivery in the future. Once the
OPS/571
February 2, 2015
Process Design Matrix and Summary
Product Process Design Years ago I used to work at Pizza Hut; therefore, the pizza made by Pizza Hut is the product that I am familiar with, and the home delivery service is the service that I am familiar with.
Pizza Hut makes different kinds of pizza and presents special offers each day. The product utilizes an assembly line process where the pizza is prepared after passing through various steps. According to Lerner & Lerner (2008), “an assembly line is a manufacturing system of mass production in which a finished product is manufactured in a step-by-step process involving interchangeable parts added in a sequential manner as it moves continuously past an arrangement of workers and machines” (p. 343). The pizza starts with making dough that is usually ready made by machines. The dough is fresh and its ingredients are of high quality; it is made daily to ensure freshness and good quality. Then the dough is placed on a pan and the employee adds the fresh and clean ingredients, vegetables, and toppings according to each customer’s taste. Later, the pizza is put in the oven where an employee will take care of it and make sure it is baked well. Once the pizza is baked well it is served to the customer. Moreover, to ensure customer satisfaction, the employees at Pizza hut are well trained and polite. Each customer is served according to turn; in other words, the customer that comes first is served first. The employees at Pizza Hut treat customers in good manners; they are so helpful and respectful. Service Process Design A service process design that I am familiar with is the home delivery service at Pizza Hut. This requires the employee to have all the information about the customer who is calling. The employee should get the name and detailed address and save all the information on the system for faster and accurate delivery in the future. Once the