With the rapid growth in the number of mobile phone subscribers in Bangladesh (about 85.455 million and growing), banks have been exploring the feasibility of using mobile phones as an alternative channel of delivery of banking services. This rapid growth of mobile phone users and wider range of the coverage of Mobile Network Operators (MNOs) has made their delivery channel an important tool-of-the-trade for extending banking services to the unbanked/under-banked population. A few banks have already started offering this service. Acceptance of transfer of funds instruction for credit to beneficiaries of same or another bank in favor of pre-registered beneficiaries have also commenced in a few banks.
In order to ensure the access of unbanked people by taking advantage of countrywide mobile network coverage, Bangladesh Bank has brought out operating guidelines for adoption by the commercial banks of Bangladesh. EBL has been a forerunner to launch mobile remittance services. Now it wants to extend the same platform to launch full range of mobile financial services following Bangladesh Bank’s guideline in this respect.
Jibon Bima Bhaban, 10 Dilkusha C/A
Phone: + 88 02 9556360, + 88 02 9558392
Fax: + 88 02 9558392
SWIFT Code: EBLDBDDH
Vision To become the most valuable brand in the financial services in Bangladesh creating long-lasting value for our stakeholders and above all for the community we operate in by transforming the way we do business and by delivering sustainable growth. Mission We will deliver service excellence to all our customers, We will create an enabling environment and embrace a team based culture where people will excel.
We passionately drive customer delight, use customer satisfaction to accelerate growth, believe in change to bring in timely solution.
We share the business plan, encourage two way communications, recognize achievements, celebrate results.
We care for each other, share learning/ knowledge, empower our people.
We know our roadmap, we believe in 'continuous improvement, we do not wait to be told.
We say what we believe in, We respect every relationship, We do not abuse information power. RESPONSIBLE CORPORATE CITIZEN
We are tax-abiding citizen, We conform to all laws, rules, norms, sentiments and values of the land.
Table of contents
1.Eastern Bank Ltd profile
Eastern Bank Ltd. (EBL) began its journey in 1992. Over the years EBL has established itself as a leading private commercial bank in the country with undisputed leadership in Corporate Banking and a strong Consumer and SME growth engines. EBL’s ambition is to be the number one financial services provider, creating lasting value for its clientele, shareholder, employees and above all for the community it operates in. Eastern Bank Limited (EBL) is one of the modern, fully online and technologically superior private commercial Banks in Bangladesh. Eastern Bank markets a wide range of depository, loan & card products. These products include different types of Savings & Current Accounts, Personal Loans, Auto Loan, Debit Card, Pre-paid Cards, Internet Banking, Treasury, Syndication, Corporate Banking and SME Banking services through a network of branches & centers countrywide. Eastern Bank has its presence in major cities/towns of the country including Dhaka, Chittagong, Sylhet, Khulna and Rajshahi. EBL is serving the individual and corporate clientele alike with remarkable success offering innovative banking services since then.