Pfeffer High Performance Practices

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ORGANIZATIONAL
 BEHAVIOR
 
 

 

 

HIGH
 PERFORMANCE
 
  MANAGEMENT
  Report
 for
 the
 CEO
 
Gonçalo
 Correia
 
 

 

MIB28
 

The
 Trivalor
 Holding
 
  The
 Trivalor
 Holding,
 is
 a
 Portuguese
 group
 created
 more
 than
 50
 years
 ago
 by
 a
 Portuguese
 business
  man,
  having
  started
  with
  two
  companies
  in
  the
  Business
  Services
  segment,
  and
  evolving
  over
  time,
  securing
 a
 position
 as
 the
 biggest
 services
 group
 in
 Portugal,
 owning
 today
 16
 companies
 and
 employing
  at
 times
 over
 11.000
 workers.
  The
  areas
  covered
  by
  the
  group
  are,
  social
  and
  public
  food
  services,
  emission
  and
  management
  of
  services
  tickets,
  commercialization
  and
  logistics
  of
  food
  products,
  industrial
  cleanings,
  human
  and
  robotic
 security,
 transport
 of
 values,
 vending
 machines
 and
 archive
 management.
  The
 main
 clients
 of
 the
 state
 are
 public
 administration,
 local
 city
 councils,
 hospitals,
 schools,
 and
 defense
  forces
 as
 well
 as
 prisons.
  Historically,
  the
  group,
  has
  always
  had
  an
  “employer
  friendly”
  policy,
  and
  is
  known
  for
  the
  fact
  of
  never
  having
 lay-­‐off
 one
 single
 worker
 following
 a
 “Japanese”
 style
 management.
 The
 majority
 of
 the
 technical
  and
 administrative
 workforce
 has
 worked
 there
 since
 the
 beginning
 of
 the
 company
 and
 there
 is
 a
 unity
  feeling
 that
 can
 be
 easily
 perceived
 amongst
 the
 workers.
 
  Nevertheless,
  from
  my
  point
  of
  view,
  due
  to
  its
  size
  and
  age,
  it
  has
  created
  over
  the
  time
  some
  habits
  that
  fail
  to
  evolve
  from
  a
  top-­‐down
  to
  a
  integrative
  style
  management
  where
  workers
  are
  part
  of
  everyday
  decisions,
  fact
  which
  after
  reading
  this
  paper
  I
  believe
  could
  be
  substantially
  ameliorated
  contributing
 for
 an
 efficiency
 breakthrough
 needed
 by
 us
 to
 remain
 competitive.
 
 
 
 
 
 
 
 
 
 
 
 

 

2
 

Status
 Quo
  In
  an
  evolving
  business
  environment
  such
  as
  the
  one
  we
  live
  in
  nowadays,
  where
  there
  is
  a
  clear
  tendency
 of
 companies
 in
 the
 first
 world
 countries
 to
 walk
 towards
 a
 service
 driven
 economy,
 human
  resources
 are
 one
 if
 not
 the
 most
 important
 assets
 that
 a
 firm
 can
 have.
 This
 should
 not
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