Pest Analysis on Cocacola

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  • Topic: Commercial bank, Bank, Retail banking
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  • Published : September 24, 2010
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Commercial-In-Confidence EOI – MUltiMedia Contact Centre System with Voice Logger 7/10/2008 KENYA COMMERCIAL BANK LIMITED
EXPRESSION OF INTEREST (EOI) FOR THE
SUPPLY, IMPLEMENTATION AND
MAINTENANCE OF A MULTIMEDIA
CONTACT CENTRE SYSTEM WITH VOICE
LOGGER
Release Date: 11th July 2008
Last date for receipt of responses: 8th August 2008,
15:00 hours (3pm) East African Time (in Nairobi)
Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 2 of 18 7/10/2008 Expression of Interest for the supply, implementation and maintenance of a Multimedia Contact Centre system with a Voice Logger

ISSUE OF THE EXPRESSION OF INTEREST DOCUMENT to prospective respondents This form is to be completed by persons collecting the tender document from Kenya Commercial Bank Ltd premises. For those downloading the document from the Bank’s corporate website, this page is to be completed and faxed immediately to fax number +254 20 240977 or a scanned copy e-mailed to procurement@kcb.co.ke . Firms that do not register their interest in this manner may not be sent the EOI addenda should any arise.

Name of Person: ______________________________________
Organization Name :__________________________________
Address :_____________________________________________
Tel No: _______________________________________
Fax No:_______________________________________
Email Address:_______________________________________
Signature:___________________________________________
Date:_______________________________________________
Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 3 of 18 7/10/2008 TABLE OF CONTENTS
EXPRESSION OF INTEREST (EOI) FOR THE SUPPLY, IMPLEMENTATION AND MAINTENANCE OF A MULTIMEDIA CONTACT CENTRE SYSTEM WITH VOICE LOGGER .......................................................................................................................... 1 1 GENERAL INFORMATION ...................................................................................... 4 1.1 Introduction ....................................................................................................... 4 1.2 Objective of the Expression of Interest (EOI) ................................................... 4 1.3 Format of EOI response and instructions to bidders........................................ 5 2 THE BANK’S OPERATING ENVIRONMENT .......................................................... 7 2.1 Profile ................................................................................................................ 7 2.2 The Bank’s vision .............................................................................................. 7 2.3 The Bank’s mission ........................................................................................... 7 3 CURRENT IT ARCHITECTURE ............................................................................... 8 3.1 Existing Communication Infrastructure and Network environment ................. 8 3.2 Technical architecture ....................................................................................... 9 4 VENDOR RESPONSE ............................................................................................ 10 4.1 Selection criteria ............................................................................................. 10 5 INFORMATION REQUIRED ................................................................................... 10 5.1 Vendor profile .................................................................................................. 10 5.2 Channels offered............................................................................................. 15 5.3 Personnel profile ............................................................................................. 15 Commercial-In-Confidence EOI – Multimedia Contact Centre System with Voice Logger Page 4 of 18 7/10/2008 1 GENERAL INFORMATION

1.1 Introduction
Kenya...
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