Personalisation Agenda

Topics: The Agenda, Need, Outcome Pages: 2 (611 words) Published: May 27, 2013
The Personalisation Agenda in a Care Home setting has the opportunity to provide: Outcome Focussed Care, genuine choice and a cost effective approach to Care Provision; it also has many challenges which I will attempt to briefly explore. The Personalisation Agenda means that Care Homes must embrace person-centered and relationship centred care and support; this should be at the core of services offered by Care Homes. The Care Home setting is a community, both of itself and within the community in which it is located – residents and staff can and must seek opportunities for engagement with the wider community to personalise the services offered. Managers must ensure that existing services respond to identified local needs and look at opportunities to diversify in terms of the services offered. Staff should be encouraged and empowered, to promote a culture that actively promotes personalised services with maximum choice and control for people living in the Care Home; Residents should have access to all the information and advice they need to make informed decisions, including advocacy services. Teamwork, effective communication, staff development programmes and robust systems of quality assurance are vital to positive outcomes for the service user and service outcomes; without this the agenda will founder. Managers should be well placed to understand the needs of local communities, provide leadership, and work collaboratively with people using services, their families and carers in the design and delivery of services. Personalisation means thinking about care and support services in an entirely different way. This means starting with the person as an individual with strengths, preferences and aspirations; putting them at the centre of the process of identifying their needs and making choices about how and when they are supported to live their lives. It requires a significant transformation of adult social care so that all systems, processes, staff and services are...
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