Personal Narrative: My Visit To The Auburn J. C. Penney

I visited the Auburn J.C. Penney on April 19. When I walked in I was not greeted by an employee of the store was very congested and very busy to the eye. I walked around to see what the store had to offer and a few employees walked by me and did not say anything to me. Overall the service that I got from this story was very disappointing to me. I did not get talked to at all from the employees in fact they were all chit chatting with each other. They seem to be unaware of the customers. Granted this was close to closing time and they where getting organized for the next day. I have been in the afternoon morning and have had great service.
I checked out the clarence area of this store and found that it was very unorganized. They had all of the clothing sizes mixed and it was hard to find what you wanted. They also had to many clothes on one rack. When you try to look through the cloths it is heard to push the one you are done looking at down.
The kitchen appliances are put on these racks that look very inexpensive and makes their products look cheap. This part of the story is also very hard to navigate it is just a few rows crammed in a corner and very crowded. The home department is in a different room then the rest of the store I feel like it is almost hidden. When you go it is very neat and clean this room may be the best part of the store even though there was no one to help me in there.
For the best customer service you have to go to the jewelry department. They alway say hi to me and ask if i need any help. I have a ring with the Care program on it and they have always been really good about sending my ring out and getting it fixed. They give me options of a buy out or getting my ring back if they can fix