Personal Narrative: My Visit To Longhorn
About two weeks ago on two different days 11/28 and 11/30, I decided to visit the LongHorn restaurant at the Toco Hills location, since LongHorn happens to be one of mine and my families favorite restaurants. I figured that I would go there while on lunch. On the 28th, I placed my order at 7:05pm online, to have it picked up at 7:40pm, and I also paid and tipped online (I will never either again). I wanted to give them more than enough time to have my order ready and I did not want to waste my entire lunch waiting for my order. When I arrived at the restaurant a little after 8pm, my order was not ready. There was someone working to go and the bartender seemed to be pretty busy, I gave them my name and was told that it would be ready shortly.
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I placed my order at 6:01pm and I set the pickup time for 6:40pm, well because I was riding with someone on lunch this time I wanted to place the order well ahead of time so that when I arrive to retrieve my order, it would be ready. Well, again I was tricked. I arrived around 7:05pm only to find out that my order wasn’t ready. So, my co-worker and I went across the street to pick up someone else’s food. We returned about 10 minutes later only to find out that my food still wasn’t ready. Another customer that ordered online as well, (per her printed out confirmation, she placed her order at 6:40pm) but didn’t pay online like I did, her order was ready. Again, my salmon dish with several sides still wasn’t ready. I asked to speak with a manager. When the manager came out I was able to tell her my concerns and she proceeded to the kitchen to grab my order. She returned about 5 minutes later with my order. This time unlike the time before, I checked my order. Once again, my salmon was burnt at the bottom and was dry. The manager offered to remake my order. When I was in a rush to return to work from lunch, I honestly didn’t have much time to wait, but I decided to wait anyway. The manager went to the kitchen and returned with a better and fresher looking salmon, so I thought. When I returned to work to eat my lunch, I realized that my salmon was raw in
I placed my order at 6:01pm and I set the pickup time for 6:40pm, well because I was riding with someone on lunch this time I wanted to place the order well ahead of time so that when I arrive to retrieve my order, it would be ready. Well, again I was tricked. I arrived around 7:05pm only to find out that my order wasn’t ready. So, my co-worker and I went across the street to pick up someone else’s food. We returned about 10 minutes later only to find out that my food still wasn’t ready. Another customer that ordered online as well, (per her printed out confirmation, she placed her order at 6:40pm) but didn’t pay online like I did, her order was ready. Again, my salmon dish with several sides still wasn’t ready. I asked to speak with a manager. When the manager came out I was able to tell her my concerns and she proceeded to the kitchen to grab my order. She returned about 5 minutes later with my order. This time unlike the time before, I checked my order. Once again, my salmon was burnt at the bottom and was dry. The manager offered to remake my order. When I was in a rush to return to work from lunch, I honestly didn’t have much time to wait, but I decided to wait anyway. The manager went to the kitchen and returned with a better and fresher looking salmon, so I thought. When I returned to work to eat my lunch, I realized that my salmon was raw in