Performance Management

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PERFORMANCE MANAGEMENT

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PERFORMANCE MANAGEMENT
KEY STRATEGIES AND PRACTICAL GUIDELINES

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Contents

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The basis of performance management Performance management defined 1; Aims of performance management 2; Characteristics of performance management 3; Developments in performance management 4; Concerns of performance management 5; Understanding performance management 6; Guiding principles of performance management 9; Performance appraisal and performance management 9; Views on performance management 10; Performance management and the psychological contract 11; The process of performance management 12 The process of performance management Performance management as a process of management 15; The performance management cycle 16; The performance management sequence 16; How performance management works 16; Performance management activities 18; Performance management in action 19 The practice of performance management IRS, 2003 35; Lawler and McDermott, 2003 36; Chartered Institute of Personnel and Development, 2003 37; e-reward, 2005 39

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Performance planning and agreements Performance and development planning 49; Role profiles 50; Objective setting 54; Performance measures and assessment 59; Performance planning 65; Development planning 66; The performance agreement 67; Checklist – performance and development planning 68 Managing performance throughout the year The continuing process of performance management 70; Updating objectives and work plans 71; Managing continuous learning 72 Reviewing performance The performance review meeting 75; Performance review difficulties 76; Performance review issues 77; Organizational issues 79; On whom should performance reviews focus? 80; On what should the performance review meeting focus? 81; Criteria 81; The impact of management style 82; Performance review skills 82; Outcome issues 82; Dealing with positive and negative elements 83; Using reviews as a communications channel 84; Balancing past performance against future potential 85; When should reviews be held? 85; Performance review problems 86; Evaluating performance reviews 88; Analysis of the issues 89; Preparing for review meetings 89; Self-assessment 95; Giving feedback 98 Assessing performance Approach to assessment 101; Factors affecting assessments 102; Methods of assessment 103; Overall analysis of performance 103; Narrative assessment 104; Rating 105; Forced distribution 114; Forced ranking 114; Quota systems 115; Visual methods of assessment 115; Conclusion 117

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Improving performance 119 Improving performance at the organizational level 119; The problems at managerial level 120; Dealing with the problem – overall strategy 120; Dealing with the problem – human resource improvement 121; Top management levers for improving performance 122; Performance management at the organizational level 123; Improving team performance 129; Improving individual performance 131; Managing underperformers 132

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Performance management administration Purpose 138; Performance management forms as working documents 139; Information for the HR department 139; Form design 140; Web-enabled performance management 142

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10 Performance management and learning Helping people to learn through performance management 144; Learning opportunities 144; Personal development planning 146; Coaching 148 11 Performance management and reward Performance management and non-financial rewards 152; Performance management and pay 153

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12 360-degree feedback 157 360-degree feedback defined 157; Use of 360-degree feedback 158; Rationale for 360-degree feedback 159; 360-degree feedback – methodology 160; Development and implementation 162; 360-degree feedback – advantages and disadvantages 164; 360-degree feedback – criteria for success 165 13 Performance management roles Top managers 167; Line managers 168;...
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