Performance Management
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PERFORMANCE MANAGEMENT
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PERFORMANCE MANAGEMENT
KEY STRATEGIES AND PRACTICAL GUIDELINES
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Contents
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The basis of performance management Performance management defined 1; Aims of performance management 2; Characteristics of performance management 3; Developments in performance management 4; Concerns of performance management 5; Understanding performance management 6; Guiding principles of performance management 9; Performance appraisal and performance management 9; Views on performance management 10; Performance management and the psychological contract 11; The process of performance management 12 The process of performance management Performance management as a process of management 15; The performance management cycle 16; The performance management sequence 16; How performance management works 16; Performance management activities 18; Performance management in action 19 The practice of performance management IRS, 2003 35; Lawler and McDermott, 2003 36; Chartered Institute of Personnel and Development, 2003 37; e-reward, 2005 39
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Performance planning and agreements Performance and development planning 49; Role profiles 50; Objective setting 54; Performance measures and assessment 59; Performance planning 65; Development planning 66; The performance agreement 67; Checklist – performance and development planning 68 Managing performance throughout the year The continuing process of performance management 70; Updating objectives and work plans 71; Managing continuous learning 72 Reviewing performance The performance review meeting 75; Performance review difficulties 76; Performance review issues 77; Organizational issues 79; On whom should performance reviews focus? 80; On what should the performance review meeting focus? 81; Criteria 81; The impact of management style 82; Performance review skills 82; Outcome issues 82; Dealing with positive and negative elements 83; Using reviews as a
PERFORMANCE MANAGEMENT
iii
PERFORMANCE MANAGEMENT
KEY STRATEGIES AND PRACTICAL GUIDELINES
v
Contents
1
The basis of performance management Performance management defined 1; Aims of performance management 2; Characteristics of performance management 3; Developments in performance management 4; Concerns of performance management 5; Understanding performance management 6; Guiding principles of performance management 9; Performance appraisal and performance management 9; Views on performance management 10; Performance management and the psychological contract 11; The process of performance management 12 The process of performance management Performance management as a process of management 15; The performance management cycle 16; The performance management sequence 16; How performance management works 16; Performance management activities 18; Performance management in action 19 The practice of performance management IRS, 2003 35; Lawler and McDermott, 2003 36; Chartered Institute of Personnel and Development, 2003 37; e-reward, 2005 39
1
2
15
3
35
vi l Contents
4
Performance planning and agreements Performance and development planning 49; Role profiles 50; Objective setting 54; Performance measures and assessment 59; Performance planning 65; Development planning 66; The performance agreement 67; Checklist – performance and development planning 68 Managing performance throughout the year The continuing process of performance management 70; Updating objectives and work plans 71; Managing continuous learning 72 Reviewing performance The performance review meeting 75; Performance review difficulties 76; Performance review issues 77; Organizational issues 79; On whom should performance reviews focus? 80; On what should the performance review meeting focus? 81; Criteria 81; The impact of management style 82; Performance review skills 82; Outcome issues 82; Dealing with positive and negative elements 83; Using reviews as a