Career and Performance Management
Impact of Performance Management Practices on the Employee Satisfaction and Performance
17th December, 2012
The main purpose of this paper is to discuss the importance of employees’ performance management for employee satisfaction and performance. By reviewing the work already done in this area of interest, the paper clarifies what performance management practices, employee satisfaction, commitment and high performance particularly mean in the dictionary of any organization. The research methodology used is the questionnaires and interview conducted from the employees of the Pakistan Post Headquarters. The organization was selected to identify the performance management practices in the government sector. The analysis of the results shows the importance of the performance management practices on the employee satisfaction and performance. Lastly, the paper concludes the whole thing and provides recommendations to improve the performance management system in the government sector of Pakistan. Table of Contents
TOC \o "1-3" \h \z \u 1.Introduction PAGEREF _Toc343439832 \h 4Pakistan Post Office PAGEREF _Toc343439833 \h 4Performance Management System PAGEREF _Toc343439834 \h 52.Literature Review PAGEREF _Toc343439835 \h 53.Research Methodology PAGEREF _Toc343439836 \h 8Implementation: PAGEREF _Toc343439837 \h 8Data Collection Phase: PAGEREF _Toc343439838 \h 8Data Analysis PAGEREF _Toc343439839 \h 84.Research Findings/ Analysis PAGEREF _Toc343439840 \h 85.Conclusion PAGEREF _Toc343439841 \h 126.Recommendations PAGEREF _Toc343439842 \h 12References PAGEREF _Toc343439843 \h 14Appendix I PAGEREF _Toc343439844 \h 17Appendix II PAGEREF _Toc343439845 \h 19 IntroductionPerformance management can be defined as a systematic process for improving organizational performance by developing the performance of individuals and teams. It is a means of getting better results from the organization, teams and individuals by understanding and managing performance within an agreed framework of planned goals, standards and competence requirements. Wayne Eckerson defines Performance Management as “a series of organizational processes and applications designed to optimize the execution of business strategy.” In successful organizations, employees are considered as an asset of the organization. Management cares about their employees and gives extreme importance to how they are performing on daily basis. To check the performance of the employees time to time performance management systems are operated within the organizations in today’s corporate world. And these systems and practices are contributing a lot in the high performance of the organizations. This research paper shows that the employees whose performance is managed by the senior management feel more satisfied at their work place from their jobs. They consider themselves as the important part of the organization and work with more commitment and motivation. This is an important fact that the satisfaction leads to the commitment of the employees towards their work and the organization. When the employee is satisfied and committed, his or her performance will be high and will lead to higher levels. Appraisal systems used in the organization are an important tool to motivate the employees by reviewing their performance and rewarding them accordingly. For this research paper a government organization is chosen that is Pakistan Post. The brief description of the organization and their performance management system is given below.
Pakistan Post OfficePakistan Post Office is one of the oldest government departments in the Sub-Continent. In 1947, it began functioning as the Department of Post & Telegraph. Post is providing postal services in every nook and corner of the country through a network of around 13,000 post offices. Pakistan Post is providing delivery services to about 20 million households and...
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