PNC Bank Research Paper

History of Technological Innovations at PNC Bank
Susan Santos
CMGT 557 - Emerging Technologies & Issues
April 16, 2012
Professor Tammy Borunda

Abstract
This paper will describe how technology has changed the banking industry. I will specifically talk about PNC Bank. PNC Bank was founded in 1852, in Pittsburgh, PA. Its founders were James Laughlin and B.F. Jones. Since 1852, PNC Bank has expanded geographically in the northeast, Midwest, eastern and southeast part of the country through acquisitions and mergers. PNC Bank has been a leader in regards to technological innovations in the banking industry. PNC Bank created a mobile banking application in 2009, at that time; it was one of four banks in the country to have a mobile
My bank is PNC Bank and I chose to write about it and describe how technology has affected the company, its product line, and the services it provides. PNC Bank was first opened in 1852, in Pittsburgh, PA. Its’ founders are James Laughlin and B.F. Jones. Since its opening, PNC Bank has changed its name several times and expanded by acquiring more banks and merging with others. “In 1982, PNC Financial Corporation was formed from the merger of the Pittsburgh National Bank and the Provident National Bank” (The Finance Owl, 2009, para. 2). PNC Bank has expanded its number of branch offices throughout the eastern part of the United States, purchasing and merging with other financial institutions in the following states: PA., N.J., Mass., FL., D.C., Md., Del., VA., KY., N.C., S.C., and AL. (PNC Bank, n.d.). During its expansion, PNC Bank has also been a leader in the banking industry in regards to technological innovations and
For example, today people still write checks on occasion, however the debit card has almost replaced writing checks, especially when shopping in malls and supermarkets. People use to pay bills by mailing a check. Today people are paying bills online using their debit cards or set up automatic billing and payment in their accounts. People no longer have to physically go to their bank to manage their bank accounts, now they can log into their PNC bank account and manage it online via the internet. People no longer have to visit a financial adviser at PNC Bank with the creation of PNC Wealth Insight, people can view their portfolios online and also read what advisers are recommending (PNC Financial Corporation,