P3 Explain The Skills And Personal Qualities

Unit 13 – Command and
Control
By Kristian Norris

P3 - Explain the skills and personal qualities required for command and control
M2 - Assess the skills required for given practical command and control scenarios and compare these to own performance
It is very important in the public services that we see

many skills and qualities from a personnel to show that they have command and control
In this presentation I have used three skills and three qualities, describe them, giving an example and then giving a real life scenario in which I have undergone.

Communication - Skill
Communications is the passing on of information

through multiple ways such as speaking or writing.
Good communication is needed as they will be expected to talk and listen to members of the public or co-workers, we would see an example of this when they would visit a family after the death or injury of a loved one where they must go in and communicate appropriately. Example
We saw a good example of communication in the

‘Coppers Series 1 - Episode 2 – Traffic’ video where one the Police officers had to go in and speak to an elderly man who had not so long ago lost his partner due to a car collision.
The police officer went into the situation using the best type of communication for the scenario showing sympathy and empathy towards the person.
This shows that he understands how important his choice of communication was in this situation.

Real life scenario
I used communication a lot when doing command

and control tasks, one example of this was the ‘Paper
Bridge’ task which involved myself stepping up and talking to all my team members and getting out the best possible decisions on how to tackle it.
As I have a lot of experience I took control of the situation along with two others and by communicating with each other and the whole team we came up with the quickest bridge that was also very stable too.

Discipline - Skill
Discipline is the ability to obey and follow rules with