Organization Behavior Notes

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Balancing theory and practice
Groups vs. teams
Group: no collective goal, collection of individual
Team: joint or common goal
Maximizing team effectiveness
Team:
Cooperation
Coordination
Communication
Collaboration
Cohesion
Concern
Social and task components of team effectiveness
Enhancing presentation effectiveness
Icerberg Analogy
Rhetorical question: not really asking for an answer
To make audience interested
How Many Questions
Survey
Do the survey prior the presentaiotn
oCompare the national statistic to the class result
oDrama, skit with question => To demonstrate the idea
oHand

Feedback and its role in performance improvement and learning II
Psychology
The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals •Would look into something like family backgroud
Sociology
The study of people in relation to their social environment or culture •Study for a small group
Sociology studies people in relation to their social environment or culture. Sociologists have contributed to OB through their study of group behavior in organizations, particularly formal and complex organizations. Perhaps most important, sociologists have studied organizational culture, formal organization theory and structure, organizational technology, communications, power and conflict •Some org is too large that they almost resemble a society. For example, Wal-Mart has the size of a mid-city Anthropology

The study of societies to learn about human beings and their activities •The study of people
Three major:
Linguistic : Study of language
Phsysical: When did agriculture begin
Cultural: contribute the most to O.B, focus on the study of culture. Def: the way of life of a people, include the study of tradition, values, norms, religion, beliefs, creaton myths. •Remote corner

Culture
Corporate culture and organization culture: what is the existing culture in the organization? Founder of the company, customer satisfaction, size/growth. Expansion •A lot of companies still have the name of the founders on it, such as Disney, ford, wal-mart. •Wal-Mart shares value of low price, for example, the founder never flew first class •Corporate culture included:

oWhat are the rule here that are be never broker?
oHow are the special moment handles?
oHow is failure handled?
oWho should be trust?
oHow formal is the place?
Culture – Weak vs. Strong
A wak culture would be something that’s haven’t been known, such as new start-up companies •Strong culture would be those long existing companies, such as 3M, Toyota

Functional vs. Dysfunctional:

Conformity
p. 282
Obedience
Organizational environmental components
Measuring the current environment
Forecasting the future environment
Exerting influence and control of the environment

III
B=PxE model
Predict future job performance
oPast job performance is the best predictor
Nature of double-mistake
Claim adjuster – trying to save money fro the company
Different industry, location
S-O-B-C model
Systems model
(Open) Model of Organizational
Indicators
oNegatives  positvies
oEx: company’s own goal ; the competitions performance ; historical performance Quantitative & Qualitative

Economic man (F.W. Taylor’s Scientific Management)
Focus on money
“carrot & stick approach to management”
EX: Scientific Management
oDeveloped in early 1900 by F.W Taylor
oIncrease task efficiency => Inc. Prosperity
oTo make it Scientific => observation & measurement
oTime motion Study
o“One Best way”
oQuota: “daily quota” – How much work should be done a day oAvoid Muscle fatigue by implant Frequent rest pause
oRedesign tools: offer incentives if the workers achieve quota Ex: 12 ½ ton/man/day => 47 tons/man/day
Physical ability vs. intellectual ability
Frank & Lilian Gilbreth:
oPioneer of time-motion study
ocame up with the idea of...
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